cisco enterprise ip telephony EngineerGECO Asia
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 12/11/2023
Deadline: 12/08/2022
Are you an experienced CISCO Enterprise IP Telephony Engineer looking for a new challenge and an opportunity to further advance your career? This is your chance now.
Job Requirements:
Strong understanding of Detailed Telephony Infra, VoIP signaling standards and telecommunications protocols.
Preferable some Hands-on experience on Telephony or Industry standard PBX's (Cisco)
Must know IPT, Call Center Technologies hands on experience - CUCM, UCCX, Unity Voice Mail, CUIC reporting, Extension Mobility, SRST, CTI, Cube, SBC, Dial peers, Translation profile, QoS, Voice Gateways/Routers, Network Basics, Call Recordings, Wallboard, Call flow design, SIP servers , Finesse, CIPC/Jabber, CME, TFN/DID configuration and troubleshooting, UCS/ESXI administration/management, etc.
Job Responsibilities:
Accountable - to Provide L2/L3 team end to end help & Support, Outage Issues & Troubleshooting bridge, Cisco Remote TAC ticket
Monitor Auto Alerts in Solarwinds/monitoring tools etc and alert the teams accordingly and notify the group, daily checklist.
Accountable to handle avoid Multiple Ticket issues for same concern & ticket Assignments to all lower teams.
Leading Escalation on any burning issues coming to project DL - based on users concerns and key words /reminders /age of the tickets.
Manage end to end operational responsibilities of Cisco voice services on a day-to-day basis including (but not limited to) installing and configuring handset, voice gateways/routers and related Telephony parameters.
Monitor the regular reporting on key performance parameters and utilization statistics of Cisco voice service and Networks.
Keep inventory of floor Assets and maintain/check desktop configurations
Responsible for Tier 2 /Tier 3 support & Working with Escalations.
Accountable for root cause analysis with internal team, vendor and client tech team. Work with respective support team to help identify action Items and corrective action for further improvements
Should be able to implement BCP/DR and execute the drill for projects.
Accountable to Implement change requests for IPT and Contact Center applications and work along with vendors/client wherever change coordination is required.
Maintain documentation for continuous improvement and knowledge base of resolutions to common or recurring problems.
Coordinate with other teams to resolve a problem and establish effective working relationships with vendors to ensure timely assistance for any issues/problem.
On-Call Support
GECO Asia
Job Requirements:
Strong understanding of Detailed Telephony Infra, VoIP signaling standards and telecommunications protocols.
Preferable some Hands-on experience on Telephony or Industry standard PBX's (Cisco)
Must know IPT, Call Center Technologies hands on experience - CUCM, UCCX, Unity Voice Mail, CUIC reporting, Extension Mobility, SRST, CTI, Cube, SBC, Dial peers, Translation profile, QoS, Voice Gateways/Routers, Network Basics, Call Recordings, Wallboard, Call flow design, SIP servers , Finesse, CIPC/Jabber, CME, TFN/DID configuration and troubleshooting, UCS/ESXI administration/management, etc.
Job Responsibilities:
Accountable - to Provide L2/L3 team end to end help & Support, Outage Issues & Troubleshooting bridge, Cisco Remote TAC ticket
Monitor Auto Alerts in Solarwinds/monitoring tools etc and alert the teams accordingly and notify the group, daily checklist.
Accountable to handle avoid Multiple Ticket issues for same concern & ticket Assignments to all lower teams.
Leading Escalation on any burning issues coming to project DL - based on users concerns and key words /reminders /age of the tickets.
Manage end to end operational responsibilities of Cisco voice services on a day-to-day basis including (but not limited to) installing and configuring handset, voice gateways/routers and related Telephony parameters.
Monitor the regular reporting on key performance parameters and utilization statistics of Cisco voice service and Networks.
Keep inventory of floor Assets and maintain/check desktop configurations
Responsible for Tier 2 /Tier 3 support & Working with Escalations.
Accountable for root cause analysis with internal team, vendor and client tech team. Work with respective support team to help identify action Items and corrective action for further improvements
Should be able to implement BCP/DR and execute the drill for projects.
Accountable to Implement change requests for IPT and Contact Center applications and work along with vendors/client wherever change coordination is required.
Maintain documentation for continuous improvement and knowledge base of resolutions to common or recurring problems.
Coordinate with other teams to resolve a problem and establish effective working relationships with vendors to ensure timely assistance for any issues/problem.
On-Call Support
GECO Asia
Other Info
Manila City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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GECO Asia
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