cib - wholesale payments - Business Process Analyst/trainerJPMorgan Chase

Job Description:
Job Description
The Business Process Analyst/Trainer role will be responsible for supporting Commercial Card and Global Solution Center Servicing Teams by performing shared services tasks (Business Resiliency, Record Retention, Procedure Updates, reporting etc.) and providing monitoring and oversight results to the entire team. This role continues to expand with our expanding organization and is continually being developed. Analyst/Trainer must be comfortable with change, be flexible with work assignments and have a strong desire and willingness to be cross trained and learn new processes. The Analyst/Trainer will need excellent verbal and written communication skills as facilitating/presenting in person/virtual meetings and classroom training as well as conference calls will be required. This will require the ability to successfully interface with other departments and different management levels. In addition, the ability to manipulate data, identify trends and conduct in-depth research for a wide variety of shared service tasks. The analyst must be able to work independently or in conjunction with others and take ownership of tasks from beginning to end and adhere to many deadline-oriented tasks.
The ideal candidate enjoys providing support and oversight to our operational teams and is focused on efficiency, process improvement, team collaboration and detail-oriented work. This should be an individual that is a self-starter and works with minimal supervision, personable, approachable and builds lasting relationships.
Qualifications
Requires at least 1 year of Commercial Card and/or Global Solution Center experience
Experience in multiple lines of business within Commercial Card, RPC, Prepaid or Global Solution Center client servicing is a plus.
Requires proficiency in Microsoft office applications with an emphasis on SharePoint, Excel, Word and PowerPoint is required.
Familiarity with procedure writing is a plus
Experience in presenting/facilitating to large groups to all employee levels preferred
A team player with strong attention to details & accuracy
Proficient Survey Monkey skills to develop evaluations and post assessments
Adobe Captivate and Storyline experience desired
Excellent organizational and time management skills
Strong interviewing, analytical, interpersonal and assessment skills
Excellent presentation, oral and written communication skills
Ability to work independently with minimal level of supervision. Set priorities, establish, and meet strict deadlines
Flexibility to adapt quickly to changing priorities
Self-starter who works well in a fast-paced environment with multiple active deliverables
About Us: JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests. Equal Opportunity Employer/Disability/Veterans
About the Team:
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
The Wholesale Payments Product Delivery organization is responsible for scaling and integrating payments platforms across Commercial Banking and the Corporate & Investment Bank, by defining the product strategy, segmenting clients and packing solutions against these segments, determining the end-to-end delivery strategy, managing product launches and enabling the sales teams.
JPMorgan Chase

Metro Manila
Permanent
Full-time