cib - transaction processing supervisor - Team LeaderJPMorgan Chase

Job Description:
Key Accountabilities / Major Responsibilities
The Managed Fund Specialist will be expected to perform the following
Receive and action all authenticated client instructions for new applications and proxy voting in an efficient and timely manner.
Liaise with various Fund Managers to ensure fax instruction(s) received within deadline and in good order.
Maintain awareness of all outstanding instructions and ensure chased regularly at each stage of process.
Maintenance of Static Data Including instructing Security Setup.
Assist the Supervisor in the maintenance of all Key Risk Indicator, Key Practice Indicators and MIS and be involved in the resolution of outstanding issues.
Ensure stringent control procedures are adhered to and exceptions are escalated to Risk Management in line with agreed standards
Providing back up coverage to the rest of the Managed Funds teams during staff absence and peak volume periods.
Assisting with projects and new initiatives as and when required.
Assist with training and ad-hoc tasks as and when required.
Signoff checklists on a daily basis ensuring all items actioned, with sign off occurring throughout the day as necessary.
Effectively manage and respond to queries raised by Internal and External clients by COB daily.
In addition the Team Member is also expected to protect the clients' and Banks' interests at all times and ensure that their integrity is maintained within the market place. To ensure department procedures are maintained and internal processes can adapt to market/client demands. To maintain optimum service level for all clients ensuring any reasons for and proposed solutions to, negative trends are documented and escalated.
Supervise the intraday workflow
· Supervision of staff & managing workflow of the team to ensure that work is processed in an accurate and timely manner, ensuring no items miss cut off.
· Assessing work allocation, identifying area's of capacity during day & management of overtime within the team.
· Acting as first point of escalation for team members
· Checking and verification of all processing/output & recording and feedback of all incorrect items provided for review.
· Review the accuracy and ensure timely completion of all transactions posted into Accounting and Custody platforms.
· Review the accuracy of Security Setups and Static Data
· Instruct and Receipt of all UUT & PEUT income including, but not limited to Applications, Redemptions, Distributions, Management Fees prior to deadline and within current benchmark respectively
· Reviewing the accuracy of Price Calculations prior to submitting to FDQ/A
· Reviewing and Monitoring of Monthly Unit Fund Manager Reconciliations
· Monitoring Group Email box
· Review of daily Checklists
· Provide holdover log and management reporting of in-flight transactions
· Process / Review the accuracy of static data
· Oversight of all cash and asset breaks to ensure they are being cleared within current benchmarks on a daily basis, analysis of breaks and identification of actions required minimise re-occurrence, providing guidance to staff where required to ensure a quick resolution is obtained.
· Analyse and implement efficiencies within the team
· Ensuring all controls and JP Morgan requirements are adhered to at all times and any risk items escalated immediately.
· Update of Standard operating procedures and Service level agreements, and monitoring to ensure adherence to them by all staff.
· Comply with audit and compliance regulations and be a point of contact for external and internal auditors
· Provide input into management of team projects, system enhancements, end to end process reviews
· Effectively manage and respond to queries raised by clients and delegate responsibilities to other team members where necessary
· Ensure up to date training is completed on processes and procedures as and when required
· Providing back up coverage to larger Managed Funds teams during staff absences and peak volume periods.
In addition the Supervisor is also expected to protect the clients' and Banks' interests at all times and ensure that their integrity is maintained within the market place. To ensure department procedures are maintained and internal processes can adapt to market/client demands. To maintain optimum service level for all clients ensuring any reasons for and proposed solutions to, negative trends are documented and escalated.
Staff Performance requirements
· Be accountable for ensuring individual performance objectives and development are met and that quarterly reviews are conducted with immediate manager
· Ongoing coaching of existing team members including the initial (6 month) induction process.
· Identify area's where cross training is required, and assist with training of new starters
· Support and engage staff to deliver on and drive projects & initiatives, either independently (with approval) or when required by the manager
Key risk and control environment compliance
· When required, be involved in the Self Assessment Testing (SAT's)
· Review current processing to ensure all controls maintained and up to date to fit with the current tasks.
· Responsible for ensuring review and update of all current Standard Operating Procedures (SOPs) and Service Level Agreements (SLA) is completed on a 6 monthly basis, obtaining sign off by all team members that they have read and understood the procedures
· Assist in collation of statistics including Key Risk Indications (KRIs).
· Effective communication & escalation of all issues, and ensure that these are understood by the team where required.
Qualifications/Experience/Knowledge
General Knowledge and Experience Required:
· Minimum 4 to 5 years banking, custody or processing experience in particular experience and understanding of Unit Trusts / Private Equity and Custodian work.
· Ability to manage workflow and meet deadlines.
· Sound knowledge of Financial Markets
· Basic understanding of Accounting and Taxation principles
· Understanding of custody mainframe systems beneficial, Understanding of custody processes and workflows beneficial
Formal Qualifications:
Tertiary qualification preferable but not necessary.
Behavioural Competencies:
· Excellent verbal and written communication skills.
· Proven leadership qualities and ability to use appropriate methods and a flexible interpersonal style to motivate and build a cohesive team; facilitating the completion of team goals.
· Ability to deal with staff respectfully and fairly, providing feedback and coaching to develop and enhance team member skills.
· Ability to identify opportunities and promptly initiate action and escalate potential risks to minimise loss.
· Effective objective and goals setting skills.
· Demonstrate ability to implement and manage change.
· Effective delegating, planning and time management skills to meet strict deadlines and team objectives.
· Assume accountability through willingness to take ownership and responsibility to accomplish goals.
· Commitment to providing high standards of quality client service
· Adaptability to maintain standards and adjusting effectively to work within new work structures, processes or requirements.
· Actively contributing and participating as a member of the team and Product Group.
· Flexibility in the completion of any assigned functions
· A strong focus on risk awareness and controls. The ability to identify any gaps and implement effective and timely resolutions to mitigate risk and improve team efficiency
Special Requirements
· Ability to work early morning shift starting 5 AM IST
· Ability / willingness to work overtime at short notice to ensure the daily completion of team workload, including public holidays
· Ability / Willingness to work weekends where required to facilitate incident / crisis processing.
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
JPMorgan Chase

Metro Manila
Permanent
Full-time