cib - payment lifecycle Analyst - billing opsJPMorgan Chase

Job Description:
J.P. Morgan is a global leader in financial services, offering solutions to the world's most important corporations, governments and institutions in more than 100 countries.
Diversity, Equity and Inclusion are the cornerstones of our culture at JPMorgan Chase. We embrace diversity, recognize that diverse talent strengthens our workforce and is linked to our success. We are bound to a culture of openness, meritocracy and believe in giving everyone an equal opportunity to succeed while bringing their whole & authentic selves to work. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. We believe different perspectives add strength and creativity to the work we do and results in enhanced client & employee experience. If you are passionate, curious and ready to make an impact, we are looking for you to help us grow and position our businesses for the future.
TS Billing Operations supports the end to end billing process for the Global business units within CB, CIB Banking, Markets and Investor Services. It supports CB and CIB clients globally, who use the Treasury Services, Custody, Accounting, Fund Administration, Investment Analytics, Trust & Fiduciary, Transfer Agency, Prime Brokerage, and OTC suite of products. Primary functions include account and product setup, validation of data inputs into the core billing applications, invoice production, validation & delivery.
Over $3.7Bn in fees are billed annually to over 130,000 billing relationships in 29 countries
Over 150 products supported by over 3,000 service codes & hundreds of price points
Over 2.4 million statements and invoices are produced annually
The TS Billing Operations provides billing services for over 300,000 accounts across various Line of Business (LOB) units and supports clients in over 30 countries using two (2) billing platforms - Corporate Analysis Product (CAP) for U.S. clients and Treasury Services Billing (TSB) for some U.S. clients and international branches.
Location Description:
JPMorgan Chase - Taguig City, Manila, Philippines
Job Description:
Research facilitates the resolution of complex and sensitive client issues, provides guidance on billing policies and self service tools and support in the collection of aged receivables.
Summary of Responsibilities:
Reviewing and monitoring of assigned inquiries and email correspondences
Identifying trends or inconsistencies which point to potential widespread problems
Evaluating inquiry problems and ascertaining action steps needed
Using various systems for investigation
Performing analysis and reconciliation of billing amounts
Communicating with business partners for information or implementation of pricing and billing corrections
Prioritization of workload to meet monthly system/implementation cut-off dates
Following up for additional information to document status updates and comments for management reporting
Keeping the Department Manager informed of high profile/sensitive client issues to minimize future problems
Confirming adjustments as requested
Closing out cases and notifying originators of inquiries
Responding to inquiries received thru the mailbox
Skills and Qualifications
Bachelor's degree in any business-related course is a prerequisite
Experience in Billing Operations and/or other process related fields would be considered a plus.
Requires strong computer skills including ability to analyze data from various sources, interpret different data structures, mainframe and common PC based software packages including MS Access, Excel, Word, and PowerPoint.
Must be fluent in English language - verbal, written, and conversational.
Must be able to read, review and comprehend quickly and interpret information coming from internal stakeholders and be able to apply controls to avoid client impacting errors.
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
JPMorgan Chase

Philippines
Permanent
Full-time