cib operations - head of operations - Vice PresidentJPMorgan Chase

Job Description:
Roles & Responsibilities include specific functions/ tasks/ performance objectives :
Manages infrastructure supervisors; includes all people management processes (performance management), staffing (candidate selection, interviewing and hiring) and day-to-day leadership and guidance to assign work to team and/or function
Oversees the implementation of tactical plans to address immediate business and key tasks with limited oversight or guidance from direct management
Prioritizes team workload and effectively delegates responsibilities across assigned area of responsibility
Develops, reviews and revises processes to meet business requirements and maintain customer focus
Plans and manages budget process as assigned; manages department to forecasted headcount
Assists in planning for changes in business scope or customer requirements by working within framework provided by direct manager
Acts as primary point of contact for first-level escalations
Supports all assigned projects for area of responsibility and leads intra-team projects
Develops tactical plans to address immediate business and key tasks; frequently interacts with next level Infrastructure manager to obtain guidance and additional direction
Fosters collaborative working relationships with associates, peers and clients both within and across organizational boundaries.
Acts as primary point of contact for first-level escalations; supports all assigned projects for area of responsibility; leads intra-team and intra-department projects; develops, reviews, and revises processes to be customer focused
Qualifications:
Industry related degree or equivalent experience required
Experience leading organizational and operational change initiatives mandatory
8-10 years experience managing medium to large departments, including budget responsibility desired
Experience leading the development and execution of organizational missions, objectives, and milestones desired
Technical Skills: * Change Management
Customer Service
Infrastructure Product Knowledge
Lotus Notes
Microsoft Office Products (Excel, PowerPoint, Project, Word)
Performance Metrics and Reporting
Technical Problem Resolution
Technical Systems and Operation Management
Professional Skills:
Business Process Improvements/Reengineering
Communication
Customer/Client Needs Management
Development of Self/Others
Firm/Business Knowledge
Industry Acumen
Leadership
Negotiation Skills
People Management - Staff
Resource Management
Coordination Skills
Preferred Skills & Experience - include specifics, as above
Industry standard certifications like PMP, ITIL, CCNA
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
JPMorgan Chase

Metro Manila
Permanent
Full-time