cib - merchant services operations - client service associate i - Account Manager (chinese or japanese)JPMorgan Chase

Job Description:
Merchant Services is the global payment processing business for JPMC. Merchant Services is the world's leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies. The company's proprietary platforms provide access to a wide variety of payment methods, such as credit cards, debit cards, prepaid stored value cards and electronic check processing.
With a legacy of innovation and vision in electronic payments, Merchant Services promoted the growth of e-commerce worldwide. The firm continues to fuel the success of the Internet's largest brands, currently processing more than 50 percent of all Internet transactions. Offering secure payment solutions, improving cash-flow management, mitigating risk and accelerating funding - Merchant Services' consultative approach helps today's small and emerging businesses become tomorrow's industry leaders. On the Internet or at the point of sale, Merchant Services' unique combination of outstanding service, innovative solutions and financial strength offers solid benefits to companies both large and small.
Here at Chase, we focus on our customers first and foremost. Our employees are initiators, collaborators, and results oriented individuals. They have a knack for looking at the details, and finding solutions to everyday challenges. As a Chase employee, you'll be part of a company that makes a real difference every day for our customers, our communities and ourselves. We focus on customers' best interests and strive to exceed expectations by listening to and anticipating their needs. Our employees are empowered to put our customers at the center of all we do, focus on doing what's right, and create solutions that make their lives better.
Role Description:
Responsible for ensuring client satisfaction through quality service and coordinating client needs with other functions as required. Provides active support, by telephone or email, necessary to solidify and expand acquiring relationships with corporate merchant accounts through the use of relationship development, effective communications, written and verbal, as well as problem solving skills.
Essential Duties and Responsibilities:
Serve as a customer contact (by telephone or email) to support day to day needs such as setting up online reporting, troubleshooting technical and systemic issues, and business expansion.
Using a client relationship management (CRM) solution, track correspondences and results.
Respond to inquiries and problems directly from key contacts.
Navigate systems and tools, and partner with cross-functional teams to solve client problems.
In a team environment, offer feedback and participate in projects for process improvements.
Ensure accurate and timely responses to maximize individual scorecard potential.
Treat every client interaction as an opportunity for customer retention and demonstrating the value of Merchant Services.
Qualifications:
Bachelor's degree or the equivalent in business administration, accounting, marketing, or other related fields. In lieu of degree, may have relevant work experience.
2-4 years of client relations, customer service or other related field preferred.
Knowledge of bankcard industry and procedures preferred.
Ability to understand multiple complex systems and processes.
Knowledge of computer software systems including work processing and spreadsheets.
Ability to build and maintain professional and productive relationships with peers, colleagues, and customers.
Ability to effectively communicate both verbally and via written correspondence in a polished and professional manner in all interactions.
Fluent in Mandarin, Chinese and/or Japanese in verbal and written communications
Strong organizational skills with the ability to prioritize effectively to meet deadlines.
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
JPMorgan Chase

Metro Manila
Permanent
Full-time