cib - fund servicing Associate iiJPMorgan Chase

Job Description:
The Team Manager will be expected to perform the following:
Supervision of workflow, ensuring no bottlenecks and instructions missed.
Assessing work allocation, identifying area's of capacity during day
Act as point of escalation for Supervisors, support in high volume days for checking/verification of work
Recording and monitoring of Error Log Report
Monitoring of break items / aged items
Ensuring all controls and JP Morgan requirements are adhered to at all times and any risk items escalated immediately.
Conduct staff 1 on 1's and staff meetings to build communication and enhance the effectiveness of staff performance, objective and development plan setting, appraisals, performance monitoring.
Mentoring of supervisors and assisting in their development and training them to be able to relieve in the Senior role
Update of SOP's and SLA's and monitoring to ensure adherence to them by all staff.
Comply with audit and compliance regulations and be the focal point for audit visits.
Critical in providing input, development and management of projects in the team on client transitions, system enhancements, end to end process reviews
Focal point for all staff and client queries both internally and externally
Implement strategy and core objectives for the team in line with the global operations roadmap
Leadership, development and communication of vision and objectives for the department to all team members
Provide guidance, coaching and feedback to the supervisors and team members who are responsible for co-ordination and delivery of all aspects of Service Level Agreements.
Focus on team deliverables and expected performance levels to achieve targeted objectives and ensure adherence to Service Level Agreement (SLA)
Develop and monitor staff performance through JP Morgan Performance Management System
Responsible for recruitment of key talent into the team.
Respond and interact with all internal business lines including Relationship Management, Client Executive, Portfolio Accounting, Technology and senior management and contact with external auditors, consultants and clients
Effectively organise and manage time to meet deadlines and team objectives.
Staff Performance requirements
Assist with training of new starters
Conducting annual performance reviews.
Active participation in JPMorgan Performance Management and Staff development programs
Ongoing coaching of existing team members including the initial (3 month) induction process.
Identify area's for cross training
Key risk and control environment compliance
When required, be involved in the monthly Self Assessment Testing (SAT's)
Review current processing to ensure all controls maintained and up to date to fit with the current tasks.
Responsible for ensuring review and update of all current Standard Operating Procedures (SOPs) is completed on a 6 monthly basis, obtaining sign off by all team members that they have read and understood the procedures
Escalation of any abnormal fax/electronic instruction requests received.
Responsible for documenting and updating current workflows and task lists. Implementing any new controls and changes to workflow after appropriate sign off to minimise financial loss
Assist with the collation of statistics including Key Risk Indications (KRIs).
Pro-actively assess and recommend process improvements to assist in risk mitigation
Communicate all issues effectively and ensure understanding by the team.
In addition the Team Manager is also expected to protect the clients' and Banks' interests at all times and ensure that their integrity is maintained within the market place. To ensure department procedures are maintained and internal processes can adapt to market/client demands. To maintain optimum service level for all clients ensuring any reasons for and proposed solutions to, negative trends are documented and escalated.
General Knowledge and Experience Required:
Minimum 7 years (for 601) and 10 years (for 602) experience in the Finance industry in a back officer operations environment. Experience within a Fund Manager and/or Custody operations highly regarded, as is an ability to display sound understanding of Unit Trusts, Corporate Actions and Reconciliations.
Minimum 3 years (for 601) and 5 years (for 602) experience in a Team Management / Supervisory role is essential along with demonstrated leadership experience, capacity planning skills and control risk awareness. Ability to manage workflow and meet deadlines.
Experience in managing / implementing change will be highly regarded.
Sound knowledge of Financial Markets.
Formal Qualifications:
Tertiary qualification preferable.
Behavioural Competencies:
Excellent verbal and written communication skills.
Proven leadership qualities and ability to use appropriate methods and a flexible interpersonal style to motivate and build a cohesive team; facilitating the completion of team goals.
Ability to deal with staff respectfully and fairly, providing feedback and coaching to develop and enhance team member skills.
Ability to identify opportunities and promptly initiate action and escalate potential risks to minimise loss.
Effective objective and goals setting skills.
Demonstrate ability to implement and manage change.
Effective delegating, planning and time management skills to meet strict deadlines and team objectives.
Assume accountability through willingness to take ownership and responsibility to accomplish goals.
Commitment to providing high standards of quality client service
Adaptability to maintain standards and adjusting effectively to work within new work structures, processes or requirements.
Actively contributing and participating as a member of the team and Product Group.
Flexibility in the completion of any assigned functions
Special Requirements
Ability to work mid / night shift
Ability / willingness to work overtime at short notice to ensure the daily completion of team workload, including public holidays
Ability / Willingness to work weekends where required to facilitate incident / crisis processing.
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
JPMorgan Chase

Metro Manila
Permanent
Full-time