cib - client Data Analyst - team leadJPMorgan Chase

Job Description:
Business Description
The Client Information & Documentation (CID) team manages and supports Account Setup, Maintenance, Closures, Static Data Maintenance and Entitlements activities for our clients and regional service teams located in APAC, EMEA and WHEM. The CID team is split between Bangalore & Manila. We come under the CIB line of business and are a part of wider 4000+ staff operating out of Mumbai, Bangalore and Manila.
Responsibility
The Team Leader will work closely with JPMorgan partners (i.e., service, ops, and sales). The broad responsibilities are as listed below
As an individual contributor, manage the day to day bau for account initiation, setup, maintenance & closure
Ensure all requests related to Account Set Up, Maintenance, Closures, Static Data Maintenance and Entitlements activities for our clients and regional service teams located in APAC, EMEA and WHEM are completed in a timely fashion.
Typically responsible for daily activities of a group (individual contributors) in the CID area.
Publish MIS/Performance score-cards to senior management on a daily, weekly and/or monthly basis.
Analyze trends and engage product service groups in grass-roots discussions to mitigate such issues at a basic level.
Participate in various department and team projects to exceed Client expectations.
Engage with global counterparts to re-engineer the service delivery as per Client requirements.
Duties and tasks are mostly non-routine, requiring experience to successfully accomplish tasks. Exercises judgment within broadly defined practices and policies.
Makes recommendations on process improvements and provides guidance on more complex operating procedures.
Sets up team meetings to review/address client concerns and opportunities.
Analyzes and prepares reports and scorecards for management. In an individual contributor role, functions as a key contributor with demonstrated knowledge of area of specialization.
Work closely with the Process Manager as well as the Team Members to ensure flawless service delivery to franchise clients.
Qualifications
Graduates / MBA's with five + years of experience.
Knowledge on the capital markets & custody operation is a plus
Strong verbal and written communication skills
Has to be extremely client-focused and result-oriented in approach
Good team player and self-motivated
Strong analytical skills
Desire to work in a fast-paced environment with multiple deliverables
Proven skills in time management, organization, and attention to detail
Proficiency in Microsoft Office suite of applications
Handles unexpected situations adeptly
Ready to work in any shift.
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
JPMorgan Chase

Metro Manila
Permanent
Full-time