cib - business resiliency Vice President - manilaJPMorgan Chase

Job Description: Department Description and Role Background
The regulatory focus on resiliency and how we react to resiliency events is significant. Global regulators are moving toward the concept of Operational Resilience, which continues to challenge organizations to enhance not only their Resiliency plans but also how they recover from business disruption, minimizing the impact to customers, the Firm and the Market. Incident management is a 24/7, 365-day global activity driven by any business disruption e.g. application or Clearing House/ Agent Bank outage.
Given this emphasis, Wholesale Payments Operations, Client Service and Implementations (WPCSIO) has a need to implement a dedicated incident management response team that will eliminate, or minimize, business disruption. The team will ensure that the clients, and our internal partners, receive the same experience regardless of the impacted WP product.
Key roles and responsibilities:
Incident Management - the Incident Owner is a very visible and integral role, you will be empowered to orchestrate incident resolution with minimal business impact and subsequently to ensure all learning from the incident feeds into a continuous improvement discipline.
Partner with stakeholders i.e. technology to drive forwards incident resolution
Determine and execute appropriate actions to recover business services as quickly as possible
Execute resiliency strategies in accordance with playbook directives
Identification and engagement of business leads
Responsible for internal business communication plan (senior updates, setting up business bridges, employee updates, etc.)
Collaboration with cross LOB dependencies
Consolidation & reporting of client impact
Maintain playbooks for recovery decision making and communications, to minimize Business Disruption
Maintain evergreen process and procedures (e.g. regular revalidation of cross LOB communication map)
Identify opportunities for strategic improvement or mitigation of business interruption and other risks
Understand internal / external dependencies & their risks/gaps
Conduct Post Incident Reviews and represent WP CSIO on Root Cause Analysis meetings.
Data analytics of impacting incident root cause, impact and improvements
Team Leadership
Develop and lead a team of Associates who are able to support during significant incidents and lead those with limited impact
Skills Required / Qualifications
Excellent communication, presentation (both oral and written) & influencing skills
Leverage subject matter expertise in driving conversations and/or influencing decisions/direction with Business / stakeholders
Understanding of Incident Management practices, skills and tools
Consistent partnership record and ability to build effective business relationships
Ability to troubleshoot and strong analytical skills
Effective change management skills; Ability to support & adapt within a changing environment
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
JPMorgan Chase

Metro Manila
Permanent
Full-time