cib- Account Manager iJPMorgan Chase

Job Description:
Description
Account Services roles specialize in providing customer service and daily support in service center operations, addressing customer inquiries, processing transactions, troubleshooting problems, handling complaints, and identifying opportunities to refer services based on customer needs (internal and external).
The Role
Specializes in providing customer service and daily support in service center operations inclusive of high-touch customers and regulatory-based issues. Responsibilities can include answering customer inquiries, processing transactions, resolving problems, troubleshooting technical issues, written or digital correspondence, and identifying opportunities to promote additional products/services based on the customer needs
Responsibilities
First-line supervisor managing a team of specialists.
Responsible for assigning and setting workflow priorities, training and development and performance management.
Executes on business initiatives as directed and monitors daily performance against established metrics. Drive process improvement and change management.
May serve as SME on larger cross functional projects.
Demonstrates people management skills and cultivates positive, inclusive work environment.
For more information on Account Servicing roles, please view the Job Family Overview.
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
JPMorgan Chase

Metro Manila
Permanent
Full-time