ci & projects lead - return & refund, OperationsShopee

Job Description
Job Description:
Provide stakeholders essential updates on a daily, weekly and monthly basis
Gather data from primary or secondary data sources and maintain databases/data systems
Interpret data and analyze results such as frequency of error, trends, and patterns using statistical techniques and provide ongoing reports
In-charge of creating, introducing and maintaining high-level, team-level, and entry-level performance reports/dashboards
Develop and implement strategies that optimize statistical efficiency and quality
Closely work with CS Operations to prioritize business and information needs
Locate and define new process improvement opportunities
Restructure reports by applying possible automations
Requirements:
Graduate of a 4-year Bachelor's Degree
At least 3 years of experience in Business Analytics or any related field
Experience in Project Management supporting Customer Service or Customer Support team
Highly logical and has strong mathematical reasoning
Excellent in MS Excel and other Analytical tools
Experience in the eCommerce industry is a plus
SQL database knowledge and VBA programming is a plus