Chinese Speaking - support specialistOnyx CenterSource Philippines Inc.

Salary Details
Negotiable
Job Address
1506 Tower One & Exchange Plaza, Ayala Avenue, Makati City
Job Description
The Support Operations Specialist – Operations Support is responsible for assigned operations support activities.  This role has accountability to the Manager of Support Operations and maintains close working relationships with Customer Support teams and other Onyx stakeholders. The Support Operations Specialist is expected to perform all assigned activities are accomplished per SOP and expectations.
Primary Responsibilities:
Perform all account maintenance functions accurately and double check completed work for accuracy.
Handle all manual tasks related to Operations on their respective tools and deliver according to set timelines /KPIs.
Generate and deliver customer reports based on defined needs and schedules.
Improve the quality of the data base (legal details, banking information, etc.). 
Identify application system issues and open tickets to the appropriate stakeholders. 
Liaise with internal departments for resolving service problems, proactively identifying possibilities for automation and efficiencies.
Perform all accounting tasks such as, but not limited to matching payments from hotels, from Onyx, ensuring funds are matched before monthly/weekly payments to customers. 
Alerting and escalating on irregularities in any area of production. 
Proactively identify activities to improve performance of customers.
Provide quality deliverables.
Provide accurate status reports for management review.
Minimum Qualifications:
Excellent interpersonal communication skills.
For technical/analytical skills, the level of knowledge is around understanding systems process flows, data flow, file specification and the ability to troubleshoot.  There is a level of application support that is required.
Must be able to manage time and prioritize work accordingly.
Fluent in both oral and written English. Fluency or working knowledge of Mandarin.
Desired Qualifications:
Better than average written and spoken communication skills.
Excellent computer skills in a Microsoft Windows environment.
Excellent telephone skills.
A good understanding of the hospitality industry.
Competencies:
Team player
Results-Oriented
Enthusiastic and self-motivated
Strong Relationship Building
Problem Solving/Analysis
Customer/Client Focus
Decision Making
Project Management
Communication Proficiency
Teamwork Orientation
Pro-active attitude
 
Job Requirements
Mandarin speaking, Microsoft proficient, time management, computer skills, telephone skills
Job Type
Customer Service/BPO
Working Hours
08:00 AM to 05:00 PM
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NCR, Metro Manila, Makati, Philippines
2 Years
Full-time
Negotiable
Bachelor's / College Degree
1 Vacancies