chinese Business Process AssociateManulife - Agnes Yung

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description The O Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empoweringChinese Business Process Associates with the resources to solve critical problems for the future ofourbusiness, which is why we need you. Whatmotivatesyou? You obsess about customers, listen, engage and act for their benefit You think big, with curiosity to discover ways to useyouragile mindset and enable business outcomes You thrive in teams,and enjoygettingthingsdone together You take ownership and build solutions, focusing on what matters You do what is right, work with integrity and speakup You share your humanity,helping usbuild a diverse and inclusive work environment for everyone We are looking for someone with: Technical Skills Ability to use the desktop computer system Booting and shutting down computer, using mouse and keyboard Toggling between multiple applications during each transaction Ability to use email Composing and sending emails Proficient in the use of Microsoft and Excel Soft Skills Excellent in written communication skills in both English and Chinese Ability to compose a grammatically correct, concise and accurate paragraph or follow up Ability to determine the correct follow up questions for a requirement Ability to maintain quality standards Ability to proactively respond to situations (escalations or rush requests) Able to perform timely investigation and decision making Follow up questions Influencing others to act in the best interest of the clients Ability to do multi-tasking Keen attention to details Nice to Haves: Ability to understand simple insurance process or principles Additional information regarding life insurance is an advantage Knowledge on Document Identification and Group Life and Health transaction types Knowledge and expertise on Group Insurance Able to follow product and process protocol Able to determine the missing requirements of all the cases handled On the job you will: Process and capture Chinese and/or English information to the system according to established methods and procedures Issues Chinese and/or English follow-up letters to the clients for outstanding information and clarifications Consistently attain the service level set by the Company Assist colleagues and other teams in their production work upon request Analyze cases with accurate understanding and make necessary recommendation and sound decision Setup cases and identify discrepancies and irregularities during processing Suggest ways on how to improve the current process and team metrics Constantly increase the number of knowledgeable functions handled by the Our commitment to you Ourmissionto be a part ofmakingDecisionsEasierandLivesBetter A leadership team dedicated to your growth and success A bold ambition and set of goalstobe a leader indrivingtransformation in our industry Our best. Every day. Learn more aboutopportunities with us at jobs.manulife.com If you are ready to unleash your potential, it's time to start your career with Manulife/John Hancock. About Manulife Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2020, we had more than 37,000 employees, over 118,000 agents, and thousands of distribution partners, serving over 30 million customers. As of December 31, 2020, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, and in the previous 12 months we made $31.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
Monster

Philippines
Permanent
Full-time