chief operating Officer (coo)Career Connect (Philippines)

Job Description
We are currently looking for a Chief Operating Officer to work for a Hospitality industry with an office in Makati.
Extensive experience in hotel operations, including management roles in multiple departments and extensive knowledge in operating the support department such as human resources, accounting, procurement, IT, Sales and Marketing is a MUST.
Key Responsibilities
He/She will lead and optimize all operational areas, showcasing exceptional leadership and competency.
His/Her strategic acumen will drive growth and efficiency, while his guest-centric approach ensures unparalleled guest experiences.
Nurturing a motivated workforce
Responsible in empowering teams in delivering excellence, while financial prowess maximizes profitability.
Adept back-office support and risk management guarantee smooth operations and crisis mitigation.
Inspiring leadership and commitment to sustainable practices reflects the organizations values
Elevating market presence and community impact.
Requirements
MINIMUM QUALIFICATIONS
Bachelors degree in Hospitality Management, Business Administration, or a related field. A Masters degree is preferred.
Minimum of 10 years of experience in the related field
Extensive experience in hotel operations, including management roles in multiple departments and extensive knowledge in operating the support department such as human resources, accounting, procurement,IT, Sales and Marketing
Strong leadership skills with the ability to motivate and inspire teams.
Leadership: Ability to inspire and motivate their team members, delegate responsibilities effectively, and guide them toward achieving the hotels operational growth
With Business Acumen, ability to analyze financial data, identify areas for revenue growth, and make informed decisions to drive profitability while maintaining high-quality standards.
Emotional Intelligence: Should possess empathy, self-awareness, and the ability to understand and manage their own emotions, as well as
Organizational Skills: Should possess organizational skills that are essential to managing priorities, deadlines, and resources effectively
Professionalism: Should demonstrate integrity, ethical conduct, and a commitment to upholding the hotels values
Flexibility and Adaptability: Should be flexible and adaptable to changing circumstances, able to make quick decisions, and adjust operations accordingly to meet guest needs and business requirements
Problem-Solving: Able to identify and address operational issues, develop innovative solutions, and make decisions under pressure. They should also have a proactive mindset to anticipate potential problems and take preventive measures
Attention to Detail: Should have a keen eye for quality, ensuring that operations meet the hotels standards in terms of cleanliness, guest service, and overall experience.
Customer-Focused: Should have a genuine interest in meeting and exceeding guest expectations, resolving issues promptly, and ensuring an exceptional guest experience
Excellent Communication: Able to interact with guests, employees, and stakeholders at various levels. They should have exceptional verbal and written communication skills to convey information clearly, resolve conflicts, and build positive relationships
Strategic Planning: Develop and implement strategic plans and goals for the hotels operations in alignment with the overall business objectives. Identify areas for improvement and implement strategies to enhance operational efficiency and guest experience.
Departmental Oversight: Provide leadership and guidance to department heads and their teams, including Front Office, Housekeeping, Food and Beverage, Sales and Marketing, Maintenance, and other operational departments. Ensure effective coordination and collaboration among departments.
Guest Satisfaction: Maintain a strong focus on guest satisfaction and ensure consistent delivery of high-quality service throughout the hotel. Regularly review guest feedback and implement necessary measures to address any issues or concerns.
Financial Management: Monitor and manage the hotels operational budget, constant coordination with sales and marketing for revenue generation, cost control, and forecasting. Implement strategies to maximize revenue and profitability while maintaining quality standards.
Staff Development: Foster a positive work environment and provide leadership and support to the hotels staff. Develop training programs, conduct performance evaluations, and provide coaching and mentoring to enhance employee skills and performance.
Operational Standards: Ensure compliance with all relevant laws, regulations, and industry standards. Establish and enforce operational policies and procedures to maintain a safe and secure environment for guests and employees.
Quality Assurance: Monitor and evaluate the quality of services and operations through regular inspections, audits, and feedback. Take corrective actions as necessary to maintain and improve service standards.
Relationship Management: Build and maintain strong relationships with vendors, suppliers, and key stakeholders. Negotiate and manage contracts and agreements to ensure the hotel receives high-quality products and services at competitive prices.
Crisis Management: Develop and implement emergency response plans to handle potential crises or situations affecting hotel operations. Coordinate with relevant authorities and departments to ensure the safety and well-being of guests and staff.
Market Analysis: Stay updated on industry trends, market conditions, and competitor activities. Analyze data and market research to identify opportunities for growth and improvement in hotel operations
Willingness to travel and stay in the properties when the needs arise due to any operations concerns