checking ManagerThe SM Store

CUSTOMER INTERACTIONS: Cultivate customer satisfaction by directing all front-end activities
· MONITOR QUEUE STANDS SET-UP ACTIVELY
Check that queue stands & other guides are properly installed/set-up at predetermined counters to manage queuing during peak hours/days
· MONITOR CONDITION OF CASHIER COUNTERS
Make daily check on the cleanliness & organization, set up of cashier counters, display of marketing collaterals, if any
· AUDIT CHECKERS
Make constant rounds in the selling area to check if Checkers comply with the set standards in packaging/bagging of purchased items
· PROVIDE INTERBRANCH SUPPORT
Coordinate with other branches to fulfill specific logistical requirements (counter equipment & on-loan staff)
· TRAIN CHECKING SUPERVISORS
Coach & evaluate Checking Supervisors based on given set of business standards & goals (also perform yearly individual training needs analysis)
Qualifications:
· Candidate must possess at least a Bachelor's/College Degree in any business-related course
· Preferably supervisor/5 years & up experienced employee specialized in Customer Service or equivalent.
· With at least 3 years of related experience
· Flexible to be assigned to work schedules supporting the retail operational hours
· Willing to be assigned in The SM Store BUTUAN
The SM Store