chat support - open to FRESH GRADUATEs (local: non-voice)KNM Marketing Corporation

As a Customer Service Representative, your mission is to provide exceptional customer service, guiding carriers through the sign-up, approval, and onboarding process. Your role involves direct communication with prospects, addressing queries, troubleshooting application issues, processing documents, and creating accounts.What we are looking for:
Possess a positive attitude.
Have very good interpersonal skills (both written and oral)
Take ownership of quality, competence, and commitment.
Enjoy/thrive on autonomy within the franchise framework and be results-focused.
Be highly motivated and prepared to work hard.
Have high personal energy and enjoy a lively environment.
Be highly flexible and welcome change/improvements.
Duties and Responsibilities:
Provide high-quality customer service by answering customer inquiries efficiently and politely with correct and complete information and redirecting them where appropriate.
Provide first-level support for all technical and functional queries related to website and mobile applications.
Actively listen to customer feedback, suggestions, and concerns, and communicate them to the appropriate teams for further improvements.
Collaborate with technology teams, to ensure customer satisfaction and continuous improvement.
Continuously learn to keep up-to-date with changes and developments to services and procedures.
Maintain confidentiality of the company's customers and data.
Adhere to the shift schedule and avoid tardiness.
Agree to work in shifts and adapt to the company's scheduling rotation.
Keep abreast with the latest changes to any of the company's procedures and new policies.
Handle sudden rush of inquiries, stressful periods, and customer pressure.
Join our high-performing team and enjoy these benefits:
Competitive salary package, company bonuses, and performance incentives
Annual Physical Exam (APE)
Expanded maternity leave up to 120 days
Paid sick and vacation leaves
Work-Life Balance
Career growth and promotion opportunities
Life, accidental death and dismemberment, and total permanent disability insurance
Retirement plan
Accessible work location
Additional incentives:
Referral incentives
Annual Leaves
Sick Leaves (convertible to cash)
13th-month pay
About KNM:We are an e-commerce company, located in Tatalon, Quezon City. Started in 2016, we pride ourselves as your local company with automotive, motorcycle parts, & electronic devices.
Note: Only successful candidates will receive a follow-up response due to the volume of anticipated responses. We appreciate your understanding. Thank you for considering our opportunity.
Summary of role requirements:
Flexible hours available
No experience required for this role
Working rights required for this role
Expected start date for role: 16 October 2023