chat Customer Service RepresentativeTTEC Customer Care Management Philippines, Inc.

Job Description
Bringing smiles is what we do at TTEC... for you and the customer. As a site-based Chat Customer Service Representative in Pioneer for financial account, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
Join the award-winning TTEC Philippines team. We've been certified as a Great Place to Work® after a thorough, independent analysis conducted by Great Place to Work Institute® Philippines.
What You'll be Doing
Do you have a passion for helping others and giving them peace of mind?
In this role, you'll work to resolve customer technical requests or issues via chat including emails, social media, direct messaging, and others.
Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You'll
Answer incoming communications from customers
Connect and resolve issues with customers using written communication only
Conduct research to provide answers for customers to resolve their issues
Interpret financial transaction patterns and documents (payslips, tax statements, etc.)
Minimum Qualifications
What You Bring to the Role
1 year or more of financial crime or anti-money laundering experience
Completed 2 years in college or equivalent
Recognize, apply, and explain your product or service knowledge
Computer experience
Candidates should be willing to work within Pioneer, Mandaluyong
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community-minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives