channel Technical managerDover Corporation

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.
The Role
Position Title: Channel Technical Manager
The Channel Technical Manager shall provide the pre/ post partners activities/ demand through securing the "technical close" in complex solutions and proactively identify new business opportunities . The incumbent collaborates with the Channel Solution and the Channel Partners in sales/ project pursuit deals and ensure proposed deals include technical solutions that accurately address customer needs and are appropriately supported by key customer technical decision-makers and develop new projects. . The Pre-Sales & Technical support Engineer also support partners and customers to resolve the complex technical issues.
What you will do:
Leadership
Pre-sales
Collaborate with Channel Solution Manager in achieving the allocated countries/ partners commercial/ revenue targets
Proactively scopes the technical solution required to address channel partners/ end-users requirements, pain points, and recommends solutions that optimize value for both the Partners' customers and the Company.
Coordinates closely with internal sales, technical support, and service resources to align solution design with partners/ end-users/ customers' business requirements.
Provides training, coaching to the / end-users/ internal teams to enhance sell through, increase product knowledge, technical acumen.
Pro-actively identify additional business opportunities especially on strategic partners' accounts. Collaborates with sales to ensure these opportunities are effectively covered and advanced.
Monitors customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure.
Post-sales
Responsible in post-technical service solution advice and escalate to Technical Service Support (TSS) when necessary
Support partners & customers to resolve complex technical issues.
Ensure Partners' are educated and utilize Markem-Imaje provided sales service tools (P-claims/ Jira, Learning Management System (LMS) , Partners' portal)
Ensure Partners' compliance per Technical Bulletin the service solutions, technical update
What you need to have:
Strong technical knowledge and skills on the Company's products and services. Ability to demonstrate logical thinking process to troubleshoot and leverage on materials and internal resources to resolve situations.
Strong organizational skills and ability to set priorities and manage time effectively.
Experienced level of customer relationship management skills.
Strong communication, analytical, critical thinking and problem-solving skills.
Customer-oriented, personable and a team player.
Responsible, discipline and proactive attitude are required.
Qualifications and Experience:
Degree in Mechanical, Electrical or Electronic Engineering or equivalent business experience.
Minimum 5+ years of Service experience with technical pre-sales or consulting role within a technology-based company with complex B2B interactions (knowledge or experience in codding & marking industry is a plus )
You'll only be the right candidate if you are aligned to our values and culture:
Collaborative entrepreneurial spirit
Winning through customers
High ethical standards, openness and trust
Expectations for results
Respect and value people
If you believe you match our values and have the experience we're looking for, then apply! We can't wait to hear from you.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Dover Corporation

Makati City, Metro Manila
Permanent
Full-time