cfe - Customer facing enablement philippinesPfizer

ROLE SUMMARY
The position is part of Customer Facing Enablement Team which is fully accountable for implementing market field force enablement strategy that aligned to Global and the APAC region to support Pfizer Philippines's purpose, ambition, bold moves, behaviors, and culture.
The position will act as market partner with commercial organization supporting market operation and deployment of Customer Facing Field Force, based on BU strategy, industry regulations, Pfizer SOPs and CFE Services. The person will be working closely with Philippines Biopharma Operation to deliver best performance in supporting business in Philippines.
Responsibility will include managing CFE Philippines service and providing support to the commercial organization and CFE team in Philippines for business goals and needs. To enable this, it is required to utilize and maximize the system/ application under Customer Facing Enablement Vertical of Biopharma Operations, such as Veeva CRM, SDM and other Global/APAC platforms.
ROLE RESPONSIBILITIES
Customer Facing Enablement - APAC:
Be representative for CFE Philippines
Collaborate and work with CFE team members to implement CFE strategy and process.
Aid other tasks assigned by direct supervisors and/or Customer Facing Enablement Vertical
Philippines Customer Facing Enablement Service and Sales Force Automation (SFA):
Be a Point of Contact for CFE Philippines regarding CFE services and any implementation in Philippines
Manage overall CFE Services to ensure in-scope, on-time, accurate and proper delivery to commercial in the market, including Sales Force Targeting, Sizing and Segmentation, Salesforce Alignment & Deployment, Call Planning, Virtual Selling, Sales Data Management (SDM).
Oversee business operations of field force across CFE platforms, including SDM and Veeva (PforceRx).
Manage and administer CFE platforms (CRM, SDM, and other related platforms) and services
Ensure data structure in all associated internal database which linked from CFE Platforms.
In charge of providing advanced and detailed reports from CFE platforms to commercial according to their service request.
Work in partnership with commercials to ensure good satisfaction of CFE service and communication
Ensure effective and compliant operationalization of CFE platform in Philippines in responding to global direction and customer needs.
Implementation CFE related projects in Philippines:
Manage and implement CFE related projects in Philippines according to Global / Regional / Local strategy and guideline.
Work closely with BOPs to ensure successfully launching and implementing in the market.
Provide proper communication, change management and training to commercial
QUALIFICATIONS
University graduate or commensurate experience
Fluency in English
Commercial experience (preferred minimum 4 years)
Operational business and process planning (minimum 2 years)
Field based technology operational experience or knowledge
Understanding of field force deployment processes
Computer skill set for managing and maintaining all SFA platform and database e.g., Mobile Intelligence (MI), Veeva, Salesforce.com
Experience in application support and/or application administration (minimum 2 years)
IT literacy
Excellent knowledge of Excel and database functionality (e.g., SQL)
MS Word/ MS PowerPoint preferred
Significant understanding of field-based technology
Understanding of field force deployment processes
Understanding of pharmaceutical marketing & sales processes preferred including operating plan development preferred, especially processes for gathering business demand
Ability to work in a matrix environment
OTHER INFORMATION
Relocation eligible: No
Eligible for employee referral bonus: Yes
Work Location Assignment: Flexible
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Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Sales Operations & Admin
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Pfizer

Makati City, Metro Manila
Permanent
Full-time