cctv and alarms technician | Office Based positionDeployed Philippines, Inc.

1. Phones - You will be expected to answer all incoming calls and if necessary direct them to the appropriate person or take messages.
2. Customer Service - Another of your primary roles is to provide customer service. This includes the processing of all orders received via, phone or email. Ensuring that the system is updated after each order. You may be required to send out literature to customers, or to follow up on account enquiries
3. Technical Support - Providing technical support on our range of Intrusion, Fire & Access products. This role will incorporate a technical support / training function.
Providing phone Support over public holidays (phone will be provided) between 9am-5pm is required from time to time, and the remuneration allows for this.
4. Procedures - Implementing and documenting procedures to ensure the smooth running of the branch.
5. Administration - Administrative tasks such as word processing, data entry, preparing info folders, mailing, RMA processing, greeting visitors, and providing them with tea /coffee and other conveniences from time to time.
6. Selling - Part of the job involves telephone sales. This is due to the high amount of customer contact, and you will be encouraged to up-sell whenever possible. Bonuses are paid to team members that can up-sell target products.
Requirements
Electronic security technical installation experience
Pref with Bosch & Sony or another well known security brands including:
DSC
Paradox
Inner Range
Gallagher
DMP
Qolsys
HikVision/Dahua (CCTV)
Frontline customer service experience pref with western customers.
Strong command of the English language
Proven adherence to deadlines
Working in virtual teams
Working in busy environments
Knowledge - 100% Alarm and Access product knowledge and basic CCTV knowledge
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Flexitime
Performance Bonus
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Associate / Supervisor Safety and Security BPO 1 opening Bachelor's degree graduate
Deployed Philippines Inc is a non traditional BPO company servicing New Zealand and Australian clients. We provide remote staffing services for Banking and Insurance, IT and communication, HR and payroll. Our clients are small and medium sized businesses with specific needs. The company provide high quality solutions in diverse business areas. We focuses on integrated end-to-end outsourcing and delivery of result-oriented benefits to our clients through cost effective support, productivity and process reengineering.We value all our employees and treat each role as important to the company. This type of relationship helps us achieve our goals and move to the next level.If you are striving to reach your full potential and have good strong work ethics we are the company you are looking for.
Kalibrr

Pasig City, Metro Manila
Permanent
Full-time