ccr HealthcareHCM Nexus

Job SummaryWe are hiring a Customer Service Representative for our US Healthcare Account. In this role, you will handle inbound and outbound calls related to healthcare claims, benefits, and insurance coverage. You will assist patients and healthcare providers by explaining benefits, resolving claim concerns, and ensuring accurate documentation.Key Responsibilities
Handle voice calls from US-based patients and healthcare providers regarding claims and benefits
Clearly explain coverage details, claim status, and benefit information
Review and process data from CMS-1500 and UB-04 medical claim forms
Accurately document all interactions in the system
Maintain compliance with HIPAA and company guidelines
Deliver high-quality service while meeting performance standards
Qualifications
At least High School Graduate or 1st-Year College Undergraduate
Minimum 1 year of voice experience in a US Healthcare Support account
Knowledge in explaining healthcare benefits and handling insurance claims
Familiarity with CMS-1500 and UB-04 medical claim forms
Excellent English communication skills
Willing to work in a pure voice account environment
Perks and Benefits
Fixed weekends off with 8-hour shifts
Day 1 HMO coverage for you and 2 dependents (FREE)
20,000 Sign-on Bonus after 6 months
Rice allowance
Clothing allowance
Medical cash allowance
Free lunch for onsite employees
Training and development programs
Employee engagement activities
Opportunities for internal career growth
HCM Nexus

Manila City, Metro Manila
Permanent
Full-time