C Cqm south east asiaMerck Sharp & Dohme
Workplace: MetroManila, Manila, Makati
Salary: Agreement
Work form: Full time
Posting Date: 14/11/2025
Deadline: 12/10/2022
Job Description
Country Clinical Quality Manager (CCQM)
THE OPPORTUNITY:
It is critical that, for all our clinical trials, patient safety, high quality data and compliance with company requirements and regulations are delivered and sustained. The CCQM position has a significant impact in achieving those objectives. Under the guidance of the Regional Director, Clinical Quality Management (RCQM), the CCQM oversees all CQM activities in the respective country/cluster.
The role requires the ability to properly implement local/global processes/procedures, to identify opportunities for process improvement and to support continuous improvement initiatives. In addition, the CCQMs support audits, inspections as well as Quality Control and local training activities.
Our Clinical Research and Pharmacovigilance team push the boundaries of global healthcare through research and innovation. Through clinical trials and surveillance, we ensure the safety and efficacy of our existing and pipeline products to produce safe, effective, innovative medicine.
WHAT YOU WILL DO:
Primary Activities - Accountabilities, Supervision
Regulations & Processes:
Local expert for ICH-GCP and local regulations (incl. impact assessment of new/updated local regulations on local processes).
In close collaboration with local country operations management, manages the local network of owners / Subject Matter Experts (SMEs) for global/local processes to ensure a proper implementation of global/local processes and the regular update of local Standard Operating Procedures (SOPs) / Work Instructions (WIs).
Local expert for any quality-related local processes.
Identifies process gaps / opportunities for process improvement and properly escalates to RCQM and/or Global Process Owners (if necessary).
Leads continuous quality improvements activities at the country level as agreed with Country/Cluster CRD and RCQM and supports or co-leads continuous improvements activities at the global/regional level.
Training:
Local training point of contact and the liaison between local country operations and MRL Learning & Development (L&D).
In close cooperation with local country operations management, identifies / coordinates local training needs.
Supports local trainings (as needed).
Quality Control (QC) Activities:
In conjunction with the local country operations management, coordinates and oversees all QC activities. This includes to ensure a proper execution of the In-house Quality Control Plan (IHQCP), the Quality Control Visits (QCVs) as well as any other QC Checks.
In mutual agreement with local country operations management and the RCQM, performs QC activities (incl. QCVs) and conducts ad hoc site visits upon request.
On a regular basis and in collaboration with local country operations, identifies local trends, performs root-cause-analysis (if necessary), develops local action plan (incl. sharing of results and training of local country operations, if required).
Audits & Inspections:
Primary local point of contact for MRL Quality Assurance and Regulatory Agencies.
Manages and supports activities during the preparation / ongoing / follow-up phase of an audit or inspection.
In cooperation with local country operations and/or headquarters, performs root-cause-analysis for audit observations/inspection findings, manages and tracks the Corrective and Preventive Actions (CAPAs) and coordinates/facilitates the responses to audit/inspection reports.
On a regular basis and in collaboration with local country operations, identifies local trends, performs root-cause-analysis (if necessary) and develops local action plan (incl. sharing of results and training of local country operations, if required).
Quality / Compliance / Privacy Issue Escalation:
Communicates/escalates quality/compliance issues (incl. any potential trends) to local country operations management and RCQM.
Escalates significant quality/compliance issues and supports investigations (fact finding, root-cause-analysis) as well as the reporting of 'Serious Breaches', if applicable.
Serves as local POC or supports local POC in case of escalations/reporting of Privacy Incidents, if applicable.
Clinical Supplies GCP Investigations
Evaluates trends on Clinical Supply GCP Inquiries and incorrect management of clinical supplies.
Coordinates GCP Investigations of trends related to Clinical Supply GCP Inquiries and incorrect management of clinical supplies (if necessary).
Supplier Qualification:
Leads local supplier qualifications and re-qualifications of locally selected suppliers and supports solving of quality issues with locally selected suppliers.
Supports the Quality Management System (QMS) assessment for local supplier qualifications and re-qualifications.
MRL Compliance & Privacy Steward:
Supports implementation of divisional compliance/privacy initiatives and reporting at the local level.
Communicates compliance/privacy concerns to local legal/compliance/privacy department and/or MRL Compliance/Global Privacy Office.
Global / Regional Key Initiatives / Projects
Supports global/regional key initiatives/projects upon request of the RCQM.
ABOUT YOU:
Skills, Knowledge, Experience & Qualifications required:
Qualifications:
Bachelor's Degree or equivalent in relevant health care area.
Experience:
A minimum of 6-8 years of relevant experience in clinical research including direct field monitoring experience or management/oversight of such individuals, with a demonstrated record of accomplishments. Experience in Country Operations preferred.
Deep knowledge and understanding of Clinical Trial processes, GCP and other clinical research related regulations.
Solid track record of initiating, planning and delivery of projects and knowledge of project management practices.
Demonstrated experience in leading cross-functional teams.
Ideally, experience in Clinical Quality Management including Quality Control Activities, Process Management & Improvement.
Ideally, experience in managing audits and inspections.
Ideally, experience in coordinating and delivering training sessions.
Skills:
Superior oral and written communication and leadership skills in an international environment.
Excellent project management, organizational and prioritization skills.
Excellent teamwork skills, including conflict resolution expertise and discretion
We are a research-driven biopharmaceutical company. Our mission is built on the simple premise that if we "follow the science" that great medicines can make a significant impact to our world. We believe that a research-driven enterprise dedicated to world-class science can succeed by inventing medicine and vaccine innovations that make a difference for patients across the globe.
Who we are ...
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for ...
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Current Employees apply
Current Contingent Workers apply
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status: Regular
Relocation: No relocation
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Shift:
Valid Driving License:
Hazardous Material(s):
Number of Openings: 1
Merck Sharp & Dohme
Country Clinical Quality Manager (CCQM)
THE OPPORTUNITY:
It is critical that, for all our clinical trials, patient safety, high quality data and compliance with company requirements and regulations are delivered and sustained. The CCQM position has a significant impact in achieving those objectives. Under the guidance of the Regional Director, Clinical Quality Management (RCQM), the CCQM oversees all CQM activities in the respective country/cluster.
The role requires the ability to properly implement local/global processes/procedures, to identify opportunities for process improvement and to support continuous improvement initiatives. In addition, the CCQMs support audits, inspections as well as Quality Control and local training activities.
Our Clinical Research and Pharmacovigilance team push the boundaries of global healthcare through research and innovation. Through clinical trials and surveillance, we ensure the safety and efficacy of our existing and pipeline products to produce safe, effective, innovative medicine.
WHAT YOU WILL DO:
Primary Activities - Accountabilities, Supervision
Regulations & Processes:
Local expert for ICH-GCP and local regulations (incl. impact assessment of new/updated local regulations on local processes).
In close collaboration with local country operations management, manages the local network of owners / Subject Matter Experts (SMEs) for global/local processes to ensure a proper implementation of global/local processes and the regular update of local Standard Operating Procedures (SOPs) / Work Instructions (WIs).
Local expert for any quality-related local processes.
Identifies process gaps / opportunities for process improvement and properly escalates to RCQM and/or Global Process Owners (if necessary).
Leads continuous quality improvements activities at the country level as agreed with Country/Cluster CRD and RCQM and supports or co-leads continuous improvements activities at the global/regional level.
Training:
Local training point of contact and the liaison between local country operations and MRL Learning & Development (L&D).
In close cooperation with local country operations management, identifies / coordinates local training needs.
Supports local trainings (as needed).
Quality Control (QC) Activities:
In conjunction with the local country operations management, coordinates and oversees all QC activities. This includes to ensure a proper execution of the In-house Quality Control Plan (IHQCP), the Quality Control Visits (QCVs) as well as any other QC Checks.
In mutual agreement with local country operations management and the RCQM, performs QC activities (incl. QCVs) and conducts ad hoc site visits upon request.
On a regular basis and in collaboration with local country operations, identifies local trends, performs root-cause-analysis (if necessary), develops local action plan (incl. sharing of results and training of local country operations, if required).
Audits & Inspections:
Primary local point of contact for MRL Quality Assurance and Regulatory Agencies.
Manages and supports activities during the preparation / ongoing / follow-up phase of an audit or inspection.
In cooperation with local country operations and/or headquarters, performs root-cause-analysis for audit observations/inspection findings, manages and tracks the Corrective and Preventive Actions (CAPAs) and coordinates/facilitates the responses to audit/inspection reports.
On a regular basis and in collaboration with local country operations, identifies local trends, performs root-cause-analysis (if necessary) and develops local action plan (incl. sharing of results and training of local country operations, if required).
Quality / Compliance / Privacy Issue Escalation:
Communicates/escalates quality/compliance issues (incl. any potential trends) to local country operations management and RCQM.
Escalates significant quality/compliance issues and supports investigations (fact finding, root-cause-analysis) as well as the reporting of 'Serious Breaches', if applicable.
Serves as local POC or supports local POC in case of escalations/reporting of Privacy Incidents, if applicable.
Clinical Supplies GCP Investigations
Evaluates trends on Clinical Supply GCP Inquiries and incorrect management of clinical supplies.
Coordinates GCP Investigations of trends related to Clinical Supply GCP Inquiries and incorrect management of clinical supplies (if necessary).
Supplier Qualification:
Leads local supplier qualifications and re-qualifications of locally selected suppliers and supports solving of quality issues with locally selected suppliers.
Supports the Quality Management System (QMS) assessment for local supplier qualifications and re-qualifications.
MRL Compliance & Privacy Steward:
Supports implementation of divisional compliance/privacy initiatives and reporting at the local level.
Communicates compliance/privacy concerns to local legal/compliance/privacy department and/or MRL Compliance/Global Privacy Office.
Global / Regional Key Initiatives / Projects
Supports global/regional key initiatives/projects upon request of the RCQM.
ABOUT YOU:
Skills, Knowledge, Experience & Qualifications required:
Qualifications:
Bachelor's Degree or equivalent in relevant health care area.
Experience:
A minimum of 6-8 years of relevant experience in clinical research including direct field monitoring experience or management/oversight of such individuals, with a demonstrated record of accomplishments. Experience in Country Operations preferred.
Deep knowledge and understanding of Clinical Trial processes, GCP and other clinical research related regulations.
Solid track record of initiating, planning and delivery of projects and knowledge of project management practices.
Demonstrated experience in leading cross-functional teams.
Ideally, experience in Clinical Quality Management including Quality Control Activities, Process Management & Improvement.
Ideally, experience in managing audits and inspections.
Ideally, experience in coordinating and delivering training sessions.
Skills:
Superior oral and written communication and leadership skills in an international environment.
Excellent project management, organizational and prioritization skills.
Excellent teamwork skills, including conflict resolution expertise and discretion
We are a research-driven biopharmaceutical company. Our mission is built on the simple premise that if we "follow the science" that great medicines can make a significant impact to our world. We believe that a research-driven enterprise dedicated to world-class science can succeed by inventing medicine and vaccine innovations that make a difference for patients across the globe.
Who we are ...
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for ...
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Current Employees apply
Current Contingent Workers apply
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status: Regular
Relocation: No relocation
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Shift:
Valid Driving License:
Hazardous Material(s):
Number of Openings: 1
Merck Sharp & Dohme
Other Info
Makati City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Merck Sharp & Dohme
About the company
About the company