cbna o&t credit Maintenance intermediate analyst, c11Citigroup

Project management and Digital Transformation Manager for Fraud is a developing professional role. Leads various transformation initiatives, customer experience and fraud awareness communication. Identify opportunities to improve process and fraud controls from client feedback, card scheme policy, regulatory changes and fraud trends. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when working on a project and provides recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information.
Responsibilities:
Project lead for fraud control systems implementation, customer communication and fraud awareness campaign.
Partners with multiple stakeholders to define criteria and data requirements to monitor operational performance.
Deals with most problems independently and has some latitude to resolve complex situations related to project and fraud systems.
Applies professional judgment, analytical thinking, and knowledge of data analysis tools/methodologies to conduct complex analysis of portfolio trends.
Applies project management skills to follow through on project deliverables, high level communication various stakeholders and presents project proposal to management and business approvers
Communicates with tact and diplomacy in order to exchange potentially complex/sensitive information.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
2-5 years of relevant experience
Project Management Experience
Working knowledge of industry standards and practices
Working knowledge of data analysis tools and methodologies
Demonstrated analytical skills
Consistently demonstrates clear and concise written and verbal communication
Education:
Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group: Operations - Services
Job Family: Credit Maintenance
Time Type: Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
View the " " poster. View the .
View the .
View the
Citigroup

Quezon City, Metro Manila
Permanent
Full-time