CBNA GCG Digital Channels Head - C13Citigroup

The Third Party Officer ("TPO") is a dedicated role part of Citi's Third Party Risk Management program, responsibility for ensuring effective risk management practices are in place for external third party relationships which carry the highest degree of risk for Citi's businesses. The TPO will be supported by the Enterprise Supply Chain Third Party Utility which is responsible for the execution of standard third party risk management activities that can be conducted centrally to drive operational efficiencies. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval
Responsibilities:
Representing business leadership to coordinate and facilitate Third Party Risk Management activities
Evaluating current market conditions and providing insight on trends/issues that may impact the business through the use of external Third Parties.
Advising BAO on the Risk Assessment for third parties and re-accessing as required; identifying significant changes in relationship to trigger update of Risk Assessment
Verifying third party's compliance to required policies and controls
Partnering with business operations, technology teams and internal functions to conduct on-site visits of third party, as required
Maintaining and updating Citi's Exit Strategy Plans as required; when the exit strategy poses significant risk to Citi, work with business contacts to establish appropriate risk mitigation activities to minimize risk to Citi
Interacting with third parties on escalations of non-performance and contractual issues to drive resolution when appropriate
Monitoring third party performance and SLs through Citi Performance Management Assessment (PMA) process
Verifying Third Party contracts (e.g. Statements of Work) are properly executed and uploaded in Citi's Contract Management System (eSourcing), working with the Enterprise Supply Chain (ESC) organization if re-negotiations are required
Reviewing, prioritizing, assessing and acting on results of TPRM assessments/controls with support from various internal functions (e.g., IS, CoB, DPO, Export, Credit Risk, Country Risk, Financial Evaluations), in conjunction with the business and operations teams
Facilitating remediation of issues or gaps identified as part of ongoing monitoring
Defining risk mitigation strategies and risk exceptions based on the business' risk appetite
Providing thought leadership to drive supplier optimization and efficiencies based on Third Parties risk profiles, performance, and market trends
Standardizing SLs performance monitoring measures for like services, where possible
Liaising with the ESC Third Party Utility, as necessary, to review and respond to the results of third party risk management activities conducted centrally by the Utility
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
6-10 years of relevant experience in, strategic sourcing/procurement, vendor management risk management and/or regulatory compliance in one or more of the following risk disciplines: technology risk, business continuity, operational risk, supplier risk, or audit and controls. Broad knowledge of other risk areas, with strong understanding of supplier or third-party risk impact in a financial services company is a plus
Demonstrates knowledge of in-scope business and product areas
Excellent communication skills in English, both oral and written, with the ability to articulate complex and sensitive issues to management. Local language requirements as applicable.
Experience in strategic sourcing/procurement and interacting with suppliers' management teams with the ability to exercise sound, timely and independent judgment.
Demonstrates understanding of operational capabilities of suppliers across applicable business types
Education:
Bachelor's/University degree, Master's degree preferred
Digital Channels & Engagement Head is responsible for managing the performance and enhancement of Citi's Ph's Digital Channels namely Citibank Online, the Citi Mobile App, Salesforce/ KANA and the email and SMS processes and respective vendors. The Digital Channels & Engagement Head is also accountable for the advancement of the Digital Metrics including registration & engagement to the Citi Mobile App and the penetration of clients who are enrolled into electronics statements & advices.
Additional Responsibilities
Manage Citbank Online and Citi Mobile App Performance, including escalation to local and regional stakeholders when necessary
Drive and Manage feature enhancements and upgrades to Citbank Online and Citi Mobile App
Manage email and SMS send-out performance, ensuring that the respective processes are running smoothly, including escalation to local and regional stakeholders when necessary
Manage feature enhancements and upgrades to email and SMS send-out process
Manage governance and controls covering upgrades and enhancements to the digital channels
Manage programs & initiatives to reach digital adoption goals
Deliver saves and efficiencies by migrating from analog to digital/ mobile
Enhance client experience by driving mobile vs analog channels
Job Family Group: Risk Management
Job Family: Business Risk & Controls
Time Type: Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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Citigroup

Quezon City, Metro Manila
Permanent
Full-time