cb - Business support managerJPMorgan Chase

Job Description:
Commercial Banking (CB) Business Support Management (BSM) is an organization within Global Services (GS)/Controls & Continuity Services (CCS) and encompasses Admin Assistant Management, Office Management, and Expense Processing Management.
This Expense Processing Manager will lead a centralized team of Expense Processing Specialists that provide support across CB. This also incorporates talent development and mobility, objective performance evaluations and compensation for the team and unified communications.
This role works in partnership with local and US based BSM managers, Finance & Business Management, Marketing & Events, Market Leadership Teams (MLT), senior management, and all front office and functional group constituents.
Core Responsibilities:
Own the oversight of Travel & Expense report submissions, Sponsorship & Donations/Contributions Invoicing, and related TPO oversight
Manage a team of approximately 10-15 Expense Processing Specialists
Ensuring the team is trained and fluent in key policies and business practices (e.g., Expense Policy, etc.)
Partner with the Control team and BSM Management to define controls and related processes
Ensure Quality Control and Quality Assurance adherence, reporting on gaps/failures and implementing procedural corrections
Apply appropriate support coverage in partnership the BSM Leadership Team
Ensuring exceptional and efficient end to end service delivery
Manage any ongoing recruiting, hiring, and training process
Manage the governance of business processes inclusive of delivering on KPI's
Own performance management process and compensation recommendations to ensure all firm requirements are completed thoroughly and timely
Maintain regular communication with key stakeholders
Required Qualifications:
Bachelor's degree or equivalent
A minimum of 3+ years of operational management experience, preferably in a large financial services organization
A strong track record in successful people, business, and project leadership
Highly comfortable with learning and adapting to new technologies
Strong interpersonal, analytical, prioritization skills
Strong presentation skills and fluency in Microsoft Office Suite (especially MS Excel and PowerPoint)
Operate independently, has exceptional judgment and organizational ability
Highly effective problem-solving skills
Exceptional communication skills - confident, organized and clear and able to effectively interact with all levels within the organization
Partnership mentality - collaborative with strong presentation and influence skills.
Professional leadership - excels at motivating both individual and team performance, fosters collaboration, and recognizes accomplishments
Control orientation - enforces a dynamic control/compliance environment and continually mitigates risk in business processes, works with an appropriate level of independence to solve issues and escalates timely to the appropriate internal constituents
Drive for Excellence - consistently seeks to exceed expectations and demonstrates continuous improvement in service levels and general performance/process productivity
Preferred Qualifications:
Experience in a travel & expense system (i.e., Concur, CWT, etc.), finance or similar business function is a plus
Knowledge of workflow management and SharePoint
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
JPMorgan Chase

Metro Manila
Permanent
Full-time