The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and Philippines - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
About the Job
To enable an easy buying experience for all customers throughout the complete payment process. This includes in particular:
• ensuring our check-out service is fast and efficient for our customers, and cost-effective for the IKEA store.
• ensuring payments are handled in a reliable, efficient, accurate, and friendly way.
You follow cash handling procedures to ensure the security of money handling;
You ensure check-out is effectively equipped at all times throughout the day and you are ready and available to help customers when needed;
You have knowledge, confidence, and desire to make customer payment easy;
You will ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues;
You optimize the relationship with customers when they pay for products, in order to drive increased customer satisfaction, creating the desire for them to return and shop with us over time;
You work together with other functions to improve the shopping experience of customers in order to generate more sales.
You have experience working in a customer service role and a fast-paced retail environment;
You are keen to details by being persistent, structures, and accurate;
You have strong interpersonal and communication skills that enable you to build rapport with customers;
You are a strong team player who values togetherness, is committed to your role, and possess a strong customer serviced focus mindset;
You can remain calm and controlled and able to provide solutions when faced with customers in stressful situations;
You must be computer literate;
You must work with a high level of integrity.
This role requires flexibility in work hours depending on store operational requirements. Working on public holidays and weekends.
MetroManila, Manila, PasigNegotiable
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