cargo Services officerCathay Pacific

CGO - Cargo Commercial
Manila, Philippines
Cathay Pacific
Application Deadline
15 Sep 2022
Company Description
Let your passion fly! We're proud to be one of the world's leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that's straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won't be your last. It could take you anywhere. Join us and discover just how far you can go!
Role Introduction
To assist with operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay service levels and regulatory requirements.
To provide support to port management to drive service excellence and delivery of the cargo services strategy.
Key Responsibilities
Customer Service
Support cargo reservations and bookings whilst providing exemplary customer service
Provide vendor notification for on time and delayed flights daily
Provide timely shipment status updates to customers
Help to manage GHA performance and provide guidelines and instructions
Support the established performance targets through operational oversight and participation
Administrative Support
Prepare flight documentation for crew and Customs
Check and review post flight documentation
Prepare post flight reports in a timely and accurate manner
Provide freighter catering uplift and last minute changes
Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
Communicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.
Assist with various administrative station tasks such as SAP
Coordinate weather diversions at diversion sites
Handle diversion of Cathay Pacific Flights when required
Assist with crew administration and support matters at the port
Support station training activities as required
Support station management in supplier oversight including reporting GHA performance issues
Any other reasonable task as requested
Safety, Security and Compliance
Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
Undertake quality check programmes established by Head Office and participate in audits as required
Support Emergency and Accident role as required
May be designated Operational Duty Holder for the station as required
E&A
Emergency and Accident and Crisis Response responsibilities as required
Requirements
Academic qualifications
Diploma in a relevant field
Knowledge, skills, training and experience
Minimum 2 years' experience in cargo industry is an advantage
Strong communication skills
Natural customer service orientation
Attentive to detail
Knowledge of MS Word, Excel and PowerPoint
Competencies
Analysis and Problem Solving
Planning and Organising
Customer Focus
Accountability
Teamwork and Building Partnerships
Interpersonal Effectiveness
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
Cathay Pacific

Manila City, Metro Manila
Permanent
Full-time