capability development ( Executive training ) 22002672IKIGAI ENABLERS PTE. LTD.

JOB DESCRIPTION
Designation: Exec / Sr. Executive Training
Department: Service Excellence
Location: Cebu, PH
Work Set-up: 100% Work from Office
WORK BRIEF:
This role requires skills for developing talents and bringing them up the learning curve to best potential to meet the minimum standards. This role would need to be knowledgeable about adult learning principles/techniques and hands on to handle client specific training, modules, refreshers with swift content delivery in mind for the learners.
CORE RESPONSIBILITIES
Train employees on Contact center work
Conducted multiple trainings for new hires and managed nesting along with certification process
Maintain the training effectiveness above the required threshold by holding strong governance process in training
Ability to read through various standard operating procedures and communicate the extracts to the trainees clearly
Identify gaps between internal process and customers expectations to help business produce the desired outcome
Create content / training material for effective training
Revamp the training materials to suit the need of current business and easy understanding / knowledge transfer to trainees
Liaison with QA to calibrate process knowledge
Conduct workshops for project team members on recent update and US healthcare industry trends
Perform user acceptance testing for any new process rollouts / automation in the program
Provides refresher training for bottom quartile
Support the team by performing floor trouble shooting to ensure all relevant queries are tracked and answered appropriately
Periodic knowledge calibration with client
Value-Add Responsibilities:
Create content / training material for effective training
Revamp the training materials to suit the need of current business and easy understanding / knowledge transfer to trainees.
Proactively provide TNI intel to the line manager and business
Conduct and assist timely interviews from a training point of view, if required on need basis
Keep abreast of latest training domain expertise from the market and share best practices
Maintain and publish training related reports on a timely basis with the stakeholders
Essential Knowledge:
Knowledge of Training techniques and presentation skills.
Ability to guage comprehension competency of the trainees and customize training content delivery.
Knowledge of customer service principles, techniques, systems, and standards.
General knowledge of Training Domain.
Hands-on experience required in MS Office applications (PPT, Word & Excel)
Display Content Writing skills / Story boarding
Design training curriculum using the principles of Instructional Design
Basic knowledge on Data Analytics
Essential Skills:
Must be fluent in communication, both verbal and written to deliver the training content in best presentation mode
Leading, Controlling and Coaching training batches (both ways- in person and virtually if required)
Flexibility is a must for night shifts, rotation, rest days to match as that required by the business
Organize, prioritize, and schedule training assignments and projects.
Foster a cooperative work environment.
Skill in examining of trainees and adapting training delivery.
Coaching Skills.
Consultative and Socially Confident.
MINIMUM QUALIFICATION:
Graduate of any 4 or 5-year Bachelors Degree.
3 years of Training Experience in a BPO set-up
Candidate should be based in Cebu.
IKIGAI ENABLERS PTE. LTD.

Cebu City, Cebu
Permanent
Full-time