campaign AdministratorBill Gosling

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started!
We provide career opportunities in Customer Service & Collections, with various shifts and full time hours in our state-of-the-art call centre. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.
A Campaign Administrator operates various campaigns: Voice, SMS, Email, Chat, IVC and IVR. This involves communication with internal Operational and Support Staff, in addition to external such as Clients and/or Vendors. The Campaign Administrator will monitor and review campaigns making adjustments where required, in addition to the deployment and administration of new campaigns. The Campaign Administrator is also responsible for being able to perform initial troubleshooting to support the Helpdesk.
WHAT YOU WILL DO
Your accountabilities could include:
Monitor campaigns for all channels including inbound/outbound voice, SMS, email and automated alerts in real time, to identify issues, and liaison with IT/Mission Control/Operations in order to adjust where needed for client service fulfillment and strategies
Watch campaign for metrics including idle time, number of agents and adjust pacing as required for volume
Manage which lists are being targeted, leads by time zone, callbacks scheduled vs. fresh leads, and filter in/out where needed
Review and recommend adjustments to redial logic and attempts
Identify and support helpdesk with desktop, dialer and network issues
Review reports to understand and manage list exhaust, project dialing hours remaining before list is done, and advise where we need to shift agents
Perform list analysis, contact wise and provide feedback/suggestion to applicable staff to include in performance analytics
Project dialing hours when new lists are received based on previous 3 lists of trending
Work with Operations to helping identify campaign leakage for continued operation and business improvement
ABOUT YOU
You have at least 1 year of BPO experience in a Customer Service/Technical account
Able to work on flexible shifts / weekends (as necessary)
You demonstrate teamwork, open communication and the ability to give and receive constructive feedback.
You demonstrate job knowledge through understanding of the fundamental skills and procedures.
You are never satisfied and demonstrate a winning attitude striving for success and productivity
You take initiative to share or apply best practices in order to improve personal performance and customer experience.
You are fun and energetic and are engaged at all levels
\WHY WORK WITH US
We offer a competitive salary for your work experience
Life Insurance and Health Benefits available
Ongoing training / personal development
Amazing work culture where you can learn and grow
WHO ARE WE
Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.
WHERE ARE WE
We have offices across the Globe - Canada (Newmarket, Ontario; London, Ontario; Montreal, Quebec); USA (Richmond, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK - please visit our website for additional information
CHECK US OUT FOR YOURSELF
Twitter & Instagram: https://www.instagram.com/bgocareers/
Facebook & Linked: https://www.facebook.com/BillGoslingOutsourcing/
Website -
Bill Gosling

Manila City, Metro Manila
Permanent
Full-time