campaign AdministratorBill Gosling

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started!
Monitor campaigns for all channels including inbound/outbound voice, SMS, email and automated alerts in real time, to identify issues, and liaison with IT/Mission Control/Operations in order to adjust where needed for client service fulfillment and strategies
Watch campaign for metrics including idle time, number of agents and adjust pacing as required for volume
Manage which lists are being targeted, leads by time zone, callbacks scheduled vs. fresh leads, and filter in/out where needed
Review and recommend adjustments to redial logic and attempts
Identify and support helpdesk with desktop, dialer and network issues
Review reports to understand and manage list exhaust, project dialing hours remaining before list is done, and advise where we need to shift agents
Perform list analysis, contact wise and provide feedback/suggestion to applicable staff to include in performance analytics
Project dialing hours when new lists are received based on previous 3 lists of trending
Work with Operations to helping identify campaign leakage for continued operation and business improvement
Champion company core values and other company programs
Other duties as assigned
Education
High School Diploma
Post-secondary education in an digital and/or analytical field is preferred
Experience
6 months - 1 year experience in an analytic role with focus on ETL, inventory management, database querying, digital/omnichanel strategies or equivalent work experience/ education experience.
Certificates, Licenses, & Registration:
There are no personal certification, licensing, or registration requirements for this job
Reports to: Campaign Administration Team Leader
Bill Gosling

Manila City, Metro Manila
Permanent
Full-time