call center Quality Assurance AnalystStaff Outsource Solutions

-Performs call monitoring and provides trend data to the site management team.
-Uses a quality monitoring data management system to compile and track performance at team and individual level.
-Monitors customer care email responses.
-Provides actionable data to various internal support groups as needed.
-Coordinates and facilitates call calibration sessions for collection agents
-Provides feedback to call center team leaders and managers.
-Prepares and analyzes internal and external quality reports for management staff review
Requirements
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-2-3 years Call Center Experience
-Bachelor Degree a plus
-Excellent verbal, written and interpersonal communication skills
-Outstanding customer service skills and dedication to providing exceptional customer care
-Focus on quality and customer service
-Exceptional listening and analytical skills;
-Solid time management skills
-Must be able to effectively deal with people at all levels inside and outside of the Company
-Ability to multitask and successfully operate in a fast paced, team environment
-Must adapt well to change and successfully set and adjust priorities as needed
Tiptopjob

Manila City, Metro Manila
US$4.00 per hour
Permanent
Full-time