Call center associatesAIG

Who we are
100 years as a global insurance provider with operations in 80 countries, AIG colleagues who work together every day to make a difference around the world. Our employees exemplify our values of diversity, inclusion, and global citizenship - and in return, we offer world-class opportunities that lead to exciting careers across a broad range of disciplines. Discover who you can become at AIG.
Your future team
Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the #1 insurance provider. We believe that our success depends on building a world class team. If you would like to be a part of our team, we invite you to consider putting your talents to work with our fastest growing programs.
Your contribution at AIG
As a valuable contributor at AIG you are the one the AIG customers will turn to in times of need. You will act with speed, composure, compassion and knowledge to solve problems and the work you do every day is at the heart of AIG's business. Keeping customers at the core of everything we do is critical in a business such as ours, where the promises we make directly impact people's lives and futures.
Key Responsibilities
Handle customers calls which are mostly complex and require efficient utilization of tools. Work activities include servicing Distribution Partners, Financial Advisors and Policyholders.
Answer inquiries, resolve problems, and complaints, retain customers, capture compliments and promote products and services.
Follow timely proper escalation protocol to ensure timely resolution of customer issues and concerns.
Navigate through multiple systems and multi-task by documenting necessary information in a timely and efficient manner.
Complete successfully the required product, process and system training courses.
Undertake all compliance and regulatory training in line with company requirements.
Perform other duties as assigned by management; may assist with other department projects; may take phone calls for other contact centers when necessary providing similar customer service expected within the department.
What we are looking for
Amenable to work in Alabang, Muntinlupa City.
Open to night shift post (Monday-Friday).
Open to undergraduates, college level, or any related courses.
Minimum 1 year experience as a phone customer service professional supporting US customers, preferably in financial and consumer products industries.
Excellent communication skills.
Customer service focused; ability to solve customer problems efficiently and with high professionalism.
Ability to learn new systems and adapt to changes in technology.
Must be proficient with MS Office, particularly Outlook, Word and Excel
Fresh Graduates are welcome to apply.
With at least 20 mbps internet speed
What we can offer you
A successful career at AIG working alongside other talented, highly motivated individuals.
Career paths built around Insurance Professionals within AIG.
Vast opportunities to become an expert in managing global insurance operations.
Unmatched levels of employee engagement.
Great opportunities to join corporate social responsibility activities and employee resource groups that cater to your advocacies.
Unparalleled HMO coverage for yourself plus three of your family members which you can enjoy on your Day 1 of employment. We are one of the few companies in the market that offer HMO coverage for domestic partners regardless of gender and mental health.
Opportunities for monthly performance incentives.
Opportunities for career progression and compensation increases every quarter.
Minimum 15 days of Vacation Leave and 15 days of Sick Leave in a year with an opportunity to convert unused Leaves to cash.
Group Life and Disability Insurance.
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
Functional Area: OP - Operations
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Relocation Provided:
AIG

Muntinlupa City, Metro Manila
Permanent
Full-time