Call Center AgentSLMP Digital Services Corporation

As a Call Center Agent, you'll be in-charge of...
Answering incoming calls and responding to customer's emails
Management and resolve customer complaints
Identifying and escalating issues to supervisors
Providing product and service information to customers
Researching required information using available resources
Researching, identifying, and resolving customer complaints using applicable software
Routing calls to appropriate resources
Documenting all call information according to standard operating procedures
Recognizing, documenting, and alerting the management team of trends in customer calls
Following up customer calls where necessary
Completing call logs and reports
Other duties as assigned
Skills, Experience And Qualifications
Min. with tertiary level education
Proficient in relevant computer applications
Min. 6 mos of experience in a call center environment
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Good command of the English language verbal and written
Ability to handle stressful situations appropriately
Entry Level / Junior, Apprentice Customer Service Graphic Design / Web Design 1 opening Bachelor's degree graduate
SLMP Digital Services Corporation is The Local Marketing Cloud. We provide businesses (from family-owned SMBs to multi-location national brands) everything they need to reach their target market. Through our platform, our clients get the tools, services, and consulting they need to succeed online. We are part of the Inc. 5000, America's fastest growing private companies. Our Philippines office is located at 11/F One Corporate Center, Julia Vargas Ave., Ortigas Center, Pasig City.
SLMP has come a long way since its inception, but the cornerstones upon which our company were founded have remained unchanged. We still believe that we are only as good as the people we hire and develop, which is why we are determined to extend our hands to any deserving individual who can help us grow our company.
Our client base is quickly expanding and diversifying and our company evolves right along with it. We forecast further growth as we are always on the lookout for promising young individuals that want to help us reach new heights. This means plenty of career growth opportunities thanks to our company's willingness to nurture and invest in its people.
We also stress the importance of good work ethics - and we embody this with every project we undertake. Our team features digital marketers and entrepreneurs whose accomplishments and talents have flourished with us. And we promote an engaging, open environment because we know that is how the magic happens.
Kalibrr

Pasig City, Metro Manila
Permanent
Full-time