CALL CENTER AGENTABS-CBN
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 11/02/2026
Deadline: 05/06/2021
BUSINESS SUMMARY
iCONNECT CONVERGENCE INC. (iCONN) is a customer service and relationship management consulting and outsourcing business powered by ABS-CBN Corporation to serve its customers and that of its subsidiaries and affiliates.
We provide technical and non-technical customer service and relationship management functions, such as but not limited to directory and information assistance, sales generation, order-taking, telecollection, cross-selling, up-selling, telemarketing for the purpose of promoting and advertising products and services, requests and inquiries handling, sales fulfilment and payment facilitation, whether for itself or for other parties.
We believe that the purpose of our existence is anchored upon the need to provide unparalleled customer experience by creating and deepening good relationships with customers and ultimately making them feel like a true kapamilya in all channels and interactions we serve.
RESPONSIBILITIES
The call center agent shall deal with customers on their concerns on the products of the company's business partners while projecting a professional company image through voice and online transactions. Moreover, they shall use their knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems. They speak with customers and listen to them to gain a better understanding of their needs, and offer possible solutions.
REQUIREMENTS
At least College Level
Must be proficient in using digital technology
Can type at least 40wpm
Must possess excellent oral and written communication skills
Strong customer service focus
Able to work on cyclical shifts, holidays and fast-paced environment
NO Experience Required!
Preference will be given to candidates who APPLY ONLINE.
ABS-CBN
iCONNECT CONVERGENCE INC. (iCONN) is a customer service and relationship management consulting and outsourcing business powered by ABS-CBN Corporation to serve its customers and that of its subsidiaries and affiliates.
We provide technical and non-technical customer service and relationship management functions, such as but not limited to directory and information assistance, sales generation, order-taking, telecollection, cross-selling, up-selling, telemarketing for the purpose of promoting and advertising products and services, requests and inquiries handling, sales fulfilment and payment facilitation, whether for itself or for other parties.
We believe that the purpose of our existence is anchored upon the need to provide unparalleled customer experience by creating and deepening good relationships with customers and ultimately making them feel like a true kapamilya in all channels and interactions we serve.
RESPONSIBILITIES
The call center agent shall deal with customers on their concerns on the products of the company's business partners while projecting a professional company image through voice and online transactions. Moreover, they shall use their knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems. They speak with customers and listen to them to gain a better understanding of their needs, and offer possible solutions.
REQUIREMENTS
At least College Level
Must be proficient in using digital technology
Can type at least 40wpm
Must possess excellent oral and written communication skills
Strong customer service focus
Able to work on cyclical shifts, holidays and fast-paced environment
NO Experience Required!
Preference will be given to candidates who APPLY ONLINE.
ABS-CBN
Other Info
Metro Manila
Permanent
Full-time
Permanent
Full-time
Submit profile
ABS-CBN
About the company
Position CALL CENTER AGENT recruited by the company ABS-CBN at MetroManila, Manila, Joboko automatically collects the salary of , finds more jobs on CALL CENTER AGENT or ABS-CBN company in the links above
About the company