business support Associate 2Wells Fargo

Department Overview
Wells Fargo Commercial Banking delivers a comprehensive suite of products and industry expertise to serve the diverse financial needs of companies with annual sales typically ranging from $5 million to $2 billion. As a leader in servicing commercial customers, Wells Fargo Commercial Banking offers financial services including credit and treasury management solutions, as well as specialized expertise across industries including Food, Beverage & Agribusiness, Investor Real Estate, Government and Small Business Administration Lending. With more than 6,000 team members across 24 divisions and 80 markets providing industry expertise, customized solutions and local service to support the diverse financial needs of customers.
About the Role
Internally known as Business Support Associate 2, he/she is responsible for providing routine to moderately complex technical support for a business unit. Is the first point of contact for technical issues and initiatives related to all systems, tools and applications used by the work group. Duties are varied and include user access and other security administration issues, production support and troubleshooting, application maintenance, monitoring and/or balancing. Supports application installations and upgrades. Coordinates and executes User Acceptance Testing, assisting in writing test scripts. Participates in BCP activities. Documents user application procedures, updating as changes occur. Conducts and may develop user training. Participates in user needs assessment and works with technology partners on business requirements and specifications. Monitors and coordinates proper maintenance and/or replacement of user equipment. May be responsible for routine database maintenance and reporting.
Responsibilities
Creates or submits access requests of the users of the business unit being supported
Review and provide assistance on security administration issues and production support
Review, investigate and trouble shoot system issues
Provide application maintenance support and user acceptance testing
Ensure compliance to policies and procedures such as following correct approval matrices
Ensure quality and efficient deliverables in accordance with SLA
Market Skills and Certifications
Qualifications:
Graduate of a Bachelor's Degree (preferably in Information Technology, Engineering, Computer Science or any related field)
More than 3 years relevant working experience in information security and/or access or identity management, technical support
Excellent English comprehension, written and verbal communication skills, and interpersonal skills
Effective organizational, multi-tasking, and prioritizing skills
Solid problem solving skills and research
Strong Organizations skills - detail oriented
Customer Service focus with experience in active listening, eliciting information, comprehending customer issues/needs, and recommending solutions
Basic knowledge and understanding of IT processes and technologies
Highly motivated individual who is able to work well independently and in a team environment
Ability to recognize and escalate issues to management for any process breaches
Ability to multitask to accomplish tasks and meet deadlines effectively
Ability to work quickly & accurately while maintaining acceptable standards of workmanship
Flexibility to stretch to accomplish projects timely
Sound risk management mindset and good understanding of compliance
Able to perform work and report on PH public holidays if falling on Mondays to Fridays including Christmas and New Year's eve
Amenable to work on US shift: 9PM to 6AM
Job Family
Strategic Planning
Region
APAC
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo

Metro Manila
Permanent
Full-time