business support assistant - rates MaintenanceDSV

Job Req Number: 57283
Time Type: Full Time
Position target:
This role is responsible for timely update carrier's surcharges in the GPM system accurately with new / revised rates based on contract and rate sheets. Identify and update changes in contract rates. Direct coordination with "Central Ocean Procurement Team" (COPT) to clarify issues if any and notify rate owner.
Tasks and responsibilities:
Process and update workload allocation and ensure all request tickets by TLM's are actioned based on priority and within allowed KPI.
Follow the SOP with the steps on how the process and update carrier's rate sheet and upload into GPM system, checking and applying special instruction to specific customers.
Report irregularities as per SOP.
Send email communication to responsible Trade lane manager for any irregularities and clarifications. Perform proper escalation when necessary.
Ticket maintenance in Cherwell, notify rate owner once upload activities completed by changing ticket status to "Resolved.
Active participation with process improvements ideas during daily stand up meetings
Individual Performance to meet/exceed expectations as defined in the SLA
Consolidate and provide a summary of all operations inputs for specified report
Perform data quality check and root caused analysis, for any incident reported to ISSC.
Adapt to MNL ISSC culture and perform in line with the Values/behaviors defined
Responsibility for the delivery of set personal targets, i.e. productivity, performance and quality.
Responsibility for the delivery of set additional personal targets, i.e. attendance and behavioral.
To own personal development in line with DSV's performance review process
Compliance with internal regulations, procedures, law and managers orders, including labor regulations, regulations on remuneration and other internal regulations in the company, including company's intellectual property protection.
Behaviors and attitudes consistent with the values.
Professional skills development by participation in training and constant self-education.
Perform other tasks due to business requirements
Team Player and may be requested to be transferred to other shifts based on business requirements
Education and skills:
1. College of any four year course
2. Intermediate knowledge in MS Office/ Excel / MS Team
3. Basic knowledge in web based applications / Internet
4. Freight forwarding/ Carrier's / Logistics experience is an advantage
5. Quick comprehension and Focus at work
6. Team player and good interpersonal skill
DSV - Global Transport and Logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of more than 75,000 employees in over 90 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.
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Why DSV
DSV

Paranaque City, Metro Manila
Permanent
Full-time