business support Assistant - customs auDSV

Job Req Number: 55656
Time Type: Full Time
Position:
BSS Customs Assistant AU/NZ
Surname / Name:
Department / Location:
MNL ISSC - Business Support Services
Substitute:
Line Reporting:
Business Support Services Team Leader
Hiring Date:
TBD
Purpose of the role
New role
Last revision date:
This role is responsible to timely and accurate vetting and compiling of invoice lines and ends within creating pre-lodgment in timeframes required. The process is verifying and updating data entry in CW1 system and obtaining documents for customs clearance and shall communicate immediately should there be process or documents discrepancy.
Key Tasks & Deliverables
Check the daily workbench and workload allocation and ensure all jobs are actioned based on priority and within allowed KPI.
Follow the SOP with the steps on how the process of vetting and compiling. Check special instructions for specific customers.
Report irregularities as per SOP.
Send email communication to responsible party for any missing documents for Customs clearance. Perform proper escalation when necessary.
Attend to customer Pre-lodge activities and queries.
Sending jobs into pre-lodge.
Active participation in projects for process improvements
Individual Performance to meet/exceed expectations as defined in the SLA
Work under the direction of Team Leader/s
Adapt to DSV MNL ISSC culture and perform in line with the Values/behaviors defined
To be a DSV Panalpina ambassador.
Responsible for the delivery of set personal targets, i.e. productivity, timeliness and accuracy.
Responsible for the delivery of set additional personal targets, i.e. attendance and behavioral.
To own personal development in line with DSV's performance review process
Follow given directions and perform assigned duties.
Perform assigned tasks to support DSV and meets its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy.
Team Player
Flexible in reporting to different operating hours and process should there be a business need.
Education and Skills
Graduate of Bachelor of Science in Customs Administration. Preferably a License Customs Broker.
Freight-forwarding / logistics education is an advantage.
Knowledge in CW1 system is an advantage.
Good Know How in MS-Office (Outlook / Excel )
Good Know How in web based applications / Internet
Quick comprehension and focused work
Resilience, ability to prioritize and meet deadlines
Accurate and reliable working method
Ability to work in a team & good interpersonal skills
Openness and flexibility in meeting customer demands / service attitude
Eagerness to learn and develop
DSV - Global Transport and Logistics
DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we'll give you the support you need to explore your potential and forward your career.
Read more at
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Why DSV
DSV

Paranaque City, Metro Manila
Permanent
Full-time