business support Assistant - control towerDSV

Job Req Number: 56439
Time Type: Full Time
Position: BSS Business Assistant - Control Tower
Surname / Name:
Department / Location: MNL ISSC - Business Support Services
Substitute: Data Entry and Transactional Activities
Line Reporting: Business Support Services CT Team Lead
Hiring Date: TBD
Purpose of the role New role Last revision date:
This position is established for managing account related activities for Corporate, Ocean & Air Freight to
achieve agreed service levels that includes:
1. Rule based working along global standards
2. Readiness of mind, concentrated/accurate/reliable mode of operation (functioning)
3. Daily complexity tasks handing independently
Key Tasks & Deliverables
1. Monitors mailbox and other input data source for booking creation request and data revisions.
2. Validate information and ensures accurate entry in the system. Sends confirmation when task is
completed.
3. Maintains master file of information for tracking and reference.
4. Performance operational requirement adhoc tasks.
5. Respond to related queries.
6. Report irregularities as per SOP and Global KPI. Perform proper escalation when necessary.
7. Promotes and initiates process improvement. Active participation on projects that may lead to process
efficiency.
8. Compliance with internal regulations, procedures, law and managers orders, including labor regulations,
regulations on remuneration and other internal regulations in the company, including company's intellectual
property protection.
9. Behaviors and attitudes consistent with the values.
10. Professional skills development by participation in training and constant self-education.
Function - / Market & Industry knowledge / Business Acumen / Process working
· Experience in data entry tasks and documentation
· Experience in reporting tasks and data analysis
Skills & Competencies
· Basic knowledge in MS Office / MS Teams
· Basic knowledge in web-based applications / Internet
· Quick comprehension and focus at work
· Team player and good interpersonal skills
Educational background / Work experience
· College of any four-year course
· Freight forwarding / Logistics experience is an advantage but not required
Language skills
· Fluent in English is mandatory (written and spoken)
· Local language
Computer Literacy
· Basic knowledge in MS Office/ Excel / MS Team
· Basic knowledge in web-based applications / Internet
· Mail management
Decision Making Authority
· Self-organization of the own working space and the tasks assigned under the operational
requirements
· Responsible delegating of various tasks within the area of responsibility
DSV - Global Transport and Logistics
DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we'll give you the support you need to explore your potential and forward your career.
Read more at
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Why DSV
DSV

Paranaque City, Metro Manila
Permanent
Full-time