business support Assistant - 3plDSV

Job Req Number: 59078
Time Type: Full Time
Position:
BSS Business Assistant - Control Tower
Surname / Name:
Department / Location:
MNL ISSC - Business Support Services
Substitute:
Shipment Monitoring and Track and Trace
Line Reporting:
Business Support Services CT Team Lead
Hiring Date:
TBD
Purpose of the role
New role
Last revision date:
This position is established for managing account related activities for Corporate, Ocean & Air Freight to achieve agreed service levels that includes: * Rule based working along global standards
Readiness of mind, concentrated/accurate/reliable mode of operation (functioning)
Daily complexity tasks handing independently
Deep dive into existing problems and identify the root causes and addressing it
Key Tasks & Deliverables
Pull out report in the system which uses as workload and shipment reference data.
Timely and accurate update of milestones in the system. Escalate / report and missing information that may lead to latency issue.
Send discrepancy report or delay notification to the stakeholders.
For DSV Visibility process, monitors temperature alert and send notification mail to the responsible stations. Send follow up mail every 2 hours until the issue is resolved
Performance operational requirement adhoc tasks.
Respond to related queries.
Report irregularities as per SOP and Global KPI. Perform proper escalation when necessary.
Promotes and initiates process improvement. Active participation on projects that may lead to process efficiency.
Compliance with internal regulations, procedures, law and managers orders, including labor regulations, regulations on remuneration and other internal regulations in the company, including company's intellectual property protection.
Behaviors and attitudes consistent with the values.
Professional skills development by participation in training and constant self-education.
Function - / Market & Industry knowledge / Business Acumen / Process working
Experience in data entry tasks and documentation
Experience in reporting tasks and data analysis
Basic knowledge in MS Office / MS Teams
Basic knowledge in web-based applications / Internet
Quick comprehension and focus at work
Team player and good interpersonal skills
Educational background / Work experience
College of any four-year course
Freight forwarding / Logistics experience is an advantage but not required
Language skills
Fluent in English is mandatory (written and spoken)
Local language
Computer Literacy
Basic knowledge in MS Office/ Excel / MS Team
Basic knowledge in web-based applications / Internet
Mail management
Decision Making Authority
Self-organization of the own working space and the tasks assigned under the operational requirements
Responsible delegating of various tasks within the area of responsibility
DSV - Global Transport and Logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of more than 75,000 employees in over 90 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.
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Why DSV
DSV

Paranaque City, Metro Manila
Permanent
Full-time