Business support analystOctal

Octal Philippines Inc. is looking for a motivated Junior Business Analyst to join our team. This role involves providing vital support to the business analysis process, assisting in gathering and documenting business requirements, and ensuring projects run smoothly. You will interact with clients and various teams to uncover system issues and requirements, helping to enhance our operational efficiency. Your analytical skills will contribute to improving system performance and user satisfaction.Requirements
Computer Science or any IT-related course
Minimum of 2-3 year experience
Should be able to directly interact with clients and different groups to understand system issues, system requirements, etc.
Should be able to monitor/track the resolution and next steps/actions needed on issues and concerns raised by client
Knowledge on any service or helpdesk management system is a plus
Should be able to conduct information gathering to help identify areas in which the system can improve on and perform effectively and efficiently
Should have problem solving, decision making and analytical skills
Ability to configure, monitor, and manage ERP systems such as Order Management System is a plus
Ability to do user training
Ability to conduct quality assurance testing
Basic knowledge in MySQL or basic SQL scripting
Experience with technical writing especially documenting process flow diagrams, business requirements documents, problems and solutions for customers and other support personnel, creating user's manual
Good written and verbal communication skills
Strong self-learning capability
Adaptive to changing work schedules and working hours
BenefitsMandatory Gov't Benefits
Octal

Quezon City, Metro Manila
Contract
Full-time