business process re engineering championQBE Insurance

Primary Details Time Type: Full time
Worker Type: Employee
Responsible for leading process improvement projects including automation in partnership with onshore customers, with a focus on reducing process gaps, process re-engineering and improving quality.
Identify opportunities for the tower, business unit and process; create inference and analytics; provide recommendation for improvement; support execution through the use of 6 sigma methodology
Recommend improvement in the OE and PE framework that will direct to OE maturity
Implement and manage appropriate program policies and procedures that would contribute to a culture of operational excellence in the GSSC
Own and drive Lean and Six Sigma
Serves as a SME on continuous improvement/6 sigma/productivity/quality management system
Build and maintain effective partnership with local and onshore stakeholders
Effectively manage continuous improvement programs for the center - idea generation, quality and six sigma trainings
Develop and support holistic continuous improvement plan and quality tools following the DMAIC/PDCA approach
Report critical and non-critical service delivery performance incorporated with analysis, recommendation and action plan
Conduct training (Six Sigma & Lean) for potential candidates
Facilitate client workshops to understand current processes and identify onshore improvement opportunities
Design implementation roadmap and business case for the customer
Understand how systems are affected by business process change
Take on concurrent initiatives based on resource requirements
Utilize leading practice methods & tools to conduct 'as - is' documentation and design 'to-be' processes when necessary
Conduct coaching and mentoring session
Develop and maintain effective working relationship with the team
Ensure all direct reports have development plan and PMP
Provide sufficient guidance and direction to Process Excellence Specialists
Perform ongoing reviews to ensure customer requirements are met
Required Education
Bachelor's Degree or equivalent combination of education and work experience
Required Experience
5 years relevant experience
Required Licenses/Certifications
Lean Six Sigma Black Belt Certification, Process Excellence certification
Preferred Competencies/Skills
Ability to work independently, with limited direction and guidance
Excellent verbal and written English communication skills, and comfortable dealing with all levels of management
Strong critical thinking, problem solving and analytical skills
Strong management and leadership skills
Excellent workshop facilitation and requirements gathering skills
Process flow design and optimization
Project management skills (implementation through to completion)
Excellent stakeholder management skills
Familiarity with process automation tools
Excellent use of desktop data applications, including Excel
Adaptable to change and able to work in a highly dynamic environment
Ability to manage multiple projects
Ability to work with center-wide and regional projects
Excellent facilitation skills
Process flow design and optimization
Strong project management skills
Strong stakeholder management skills
Preferred Education
Master's Degree
Preferred Experience
5 years experience in Financial Services, preferably Insurance industry
Working experience in a consulting environment preferred
Preferred Knowledge
Advanced knowledge in data management and process/MIS
Knowledge in Lean/Six Sigma, Quality Management
Knowledge & usage of Minitab
Expert knowledge of risk and internal control concepts and experience in applying them to plan, perform, manage and report on the evaluation of various business processes /areas/functions.
Expert understanding of definition, implementation and analysis of metrics and providing insights
Knowledge of Agile, various Estimation Models, Testing approaches
Knowledge of Process Excellence
Knowledge of Project Management
Knowledge of Financial Services, and preferably the Insurance industry
Application Close Date: 30/03/2022 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
QBE Insurance

Manila City, Metro Manila
Permanent
Full-time