business Process Improvement governance managerSecurity Bank

About Security Bank
We are the Philippines' largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016-the Bank of the Year - Philippines by The Banker.
We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
The Role
As a Business Process Improvement Governance Manager, you will assist the Business Process Improvement Governance Head in ensuring that SBC, its subsidiaries, and affiliates initiatives are focused on the sustained improvement of business processes as part of the key pillar of Enterprise Program Management Office (EPMO). You will be responsible for acting as a change agent and coach to instill continuous improvement culture providing expertise on Lean process methodologies and tools. More so, facilitate process discovery sessions and provide an end-to-end review to assess improvement opportunities from inefficiencies, performance issues and failure points/gaps in the business process. You will assist in the creation and implementation of visual management and metrics to build sustainability into improvement.
The Business Process Improvement Governance Manager possesses business acumen and lean/design thinking, business process re-engineering and maturity review capability, and a demonstrated ability to work collaboratively with team members at all levels.
How you'll contribute
Perform qualitative and quantitative analysis of KPIs on improvement opportunities.
Process redesign and re-engineering through tools and techniques.
Monitor business readiness and adoption through process maturity assessment, performance audits and reports at a Portfolio view.
Support Knowledge Management creation as a self-service capability of process artefacts to educate teams and allow ready access to SOPs, process maps, etc.
Training/Coaching on Process Improvement disciplines.
Assist in the identification, creation, and support in implementation of business process improvements, enabling tools, and systems that deliver tangible value to the bank.
Identify subject matter experts to support multi-functional efforts in process improvement, data capture and analysis, and compliance with policies & procedures.
Analyze and develop business process diagrams and models to support process design and redesign initiatives.
Advisor on projects, offering solution-design support and best practices for process management.
Partner with other cross-functional teams in bank to identify and address improvement opportunities.
Facilitate conversation around business process improvement, supporting team members across the bank, through continuous improvement concepts, projects and methodologies.
What we're looking for
Bachelor's Degree in Business Studies/Administration/Management, Finance/ Banking, Industrial Engineering, or any related courses
Have at least 8 years of experience in Banking, Credit Card Companies, Financial Technology/Fintech, Information Technology, IT Outsourcing Services/ITOS, Business Process Outsourcing/BPO
Preferred but not required: Lean/Six-Sigma (LSS, Lean Professional), Agile/Scrum certified or any related licenses
Requires negotiation skills and experience/in-depth knowledge of the business, process analysis and improvement
Proven high performer with strong time management skills, ability to multitask and highly organized
Knowledge in project/change management and understanding, analyzing information and problem solving, initiatives planning and quality management process
Strong collaborator across various functional organizations to achieve a common goal; Ability to influence timely resolution of identified problematic areas with other departments
Excellent problem identification, solving, critical-thinking, and remediation skills; Excellent communication and presentation skill; Strong written and verbal communication skills; Proficient in Microsoft Office and Improvement Tools skills
Security Bank

Makati City, Metro Manila
Permanent
Full-time