Business Process AnalystMilestone Technologies

Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 2,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.
Job Overview
Milestone Technologies is looking for a Business Process Analyst to help guide our organization into the future by optimizing our delivery processes. The Business Process Analyst seeks out, develops, and helps implement strategic initiatives for improved efficiency and productivity. In this role, you will identify operational improvement opportunities through data-driven analysis of business drivers and practices. You will create weekly, monthly, and quarterly reports to share data-driven recommendations and to support leadership decision-making. Our ideal candidate is proactive, results-driven, and an expert communicator.
How You Will Make An Impact
Design, build, maintain & deploy complex reports on a regular cadence
Identify, analyze, and interpret trends or patterns in complex data sets using standard statistical tools and techniques
Consult with and advise management and multiple clients on strategies to improve workflows, process, and reporting techniques
Analyze existing systems and processes, identifying value-added and non-value-added activities to solve operational challenges
Seek out opportunities to prevent waste and inefficiency in production. Lead variability reduction and best practice initiatives
Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions
Effectively communicate your insights and plans to cross-functional team members and management
Partner to seek, proactively recommend, and drive implementation of approved process improvements to increase productivity, customer satisfaction, and overall program efficiency as it relates to the Services
Implement continuous improvement principles, methodologies and processes to enable high value, highly reliable, and standardized work processes
What You Will Need To Succeed
Bachelor's degree with minimum of 3 years' relevant experience
Competency in Microsoft Office and/or Google Workspace
Exceptional verbal and written communication skills, with the ability to translate data into actionable insights
Results-oriented with strong analytical and organizational skills
Demonstrated ability to successfully facilitate cross-functional projects in a team-based environment
Proficiency with Tableau, Python, MS Excel, SQL (Oracle, Hive, MySQL) or other analytical applications
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.
*Job description is subject to change.
Milestone Technologies

Manila City, Metro Manila
Permanent
Full-time