business Operation analystTrend Micro

Work as first line operation analyst to interact with business users for their inquiries about platform, trouble shoot if any difficulties encountered when using the platform, address operational data management or data analysis needs. Escalate to Corporate Operational team staff if any more investigation required.
Analyze trending of operational inquiries coming from business team. Propose best process or solution to optimize business efficiency.
Assist BA team lead to design communicate material/templates to manage user expectation and perception.
Work as training team staff to follow templates provided by training team lead or create proper template to deliver training materials.
Assist training team lead to or independently facilitate or conduct training sessions.
Work as quality assurance team staff to deliver testing scripts, testing reports and execute testing tasks when it is necessary.
Research tool that may increase work efficiency
Contribute thoughts/ideas/concepts that may drive company strategies
Desired Experience and Skills
Cloud CRM Platform (e.g. Salesforce) operation experience & system sustain experience is preferred.
Software / application development project management and global project management will be a big plus
Cloud Marketing platform (e.g. Marketo) operation experience will be a big plus
Technical background for SaaS solution design and configuration is a plus o Demonstrate high willingness to solve problems with good problem solving and analytical skills
Ability to handle stressful, rapidly changing situations
Ability to simultaneously handle multiple user requests and deadlines
Excellent verbal and written communication skills
Sense of urgency to meet user expectations
Ability to thrive in a dynamic team environment, as well as act independently
Trend Micro

Pasig City, Metro Manila
Permanent
Full-time