Business onboarding specialistZigZag Careers

Job Highlights
Join a high performing team
Outstanding career development opportunities
Enjoy work-life balance
Job Description
Role purpose
As a member of the Business Onboarding team the Business Onboarding Specialist is tasked with the efficient and accurate onboarding of our business customers in accordance with ours internal policies and regulatory guidelines/obligations, whilst consistently delivering an exceptional customer experience.
Duties and responsibilities
The primary roles and responsibilities of the role include, but are not limited to:
● Accurately perform AML/CDD/KYB on a range of customer types with varying legal structures in all jurisdictions:
● Review all information and documentation, ensuring compliance with company and local regulatory framework
● Perform PEP and Sanctions checks on all customers and related parties
● Source and review publicly-available information pertaining to customer due diligence (CDD)
● Conduct independent research to support decision-making
● Complete client risk assessments by undertaking due diligence procedures, identification and dispositioning of PEPs, UBOs, material negative news and sanctions assessments.
● Identifying 'red flag' situations suspicious transactions and activities and escalate in line with our policies and procedures
● Consistently achieve or exceed productivity and quality standards, by:
● Responding to all inbound queries - both from customers and internal functions - in a timely and professional manner
● Delivering superior service to all customers though ensuring queries are promptly, accurately and professionally dealt with, escalating where appropriate
● Maintain understanding of and adherence to all Business Onboarding related policies, procedures and processes, and assist in drafting and documenting such when required
● Communicate effectively by email and/or telephone. Build and maintain professional relationships with customers and key stakeholders - both internal and external - including other Operations functions, Product, Risk & Compliance, and Technology
● Work as a team player, accepting additions/changes to aspects of the role as the team function evolves in alignment with company strategy
● Assist in the testing and roll-out of system/process changes and other projects when necessary
● Consistently model behaviours aligned with our vision and values
Qualifications & experience
Required
● A demonstrable comprehensive understanding of KYB/AML/CTF/CDD rules/regulations as they apply to financial services, with particular focus on business onboarding
● Experience in a fast turnover, high volume, dynamic environment, whilst maintaining superior levels of accuracy and quality
● Proactive, focused and accountable approach towards the role, with a desire to consistently achieve superior results
● High level of accuracy and attention to detail
● Sound analytical skills
● Strong communication skills, both verbal and written
● Strong customer service ethic
Desirable
● An ACAMS qualification (or equivalent)
What we offer in return
● Global market exposure in an agile organization where your ideas and contributions will have a strong impact on the company's growth and success.
● A company culture with an innovative, inclusive & collaborative mindset where you will learn and grow alongside high calibre talented professionals.
● A collaborative and flexible work environment. Enjoy a hybrid work environment with the opportunity to work remotely or in our offices in Melbourne, Sydney, Singapore, Hong Kong, Dublin, India and Manila.
● Competitive salary packages & benefits while ensuring consistent professional development and opportunities.
Powered by JazzHR
ZigZag Careers

Pasig City, Metro Manila
Permanent
Full-time