Business managerING

The Business Manager for Shared Operations will provide strategic and execution support to the Functional lead and leadership team through co-developing and managing projects and initiatives that are in line with the different function in Shared Operations.
The Business Manager will spearhead strategy development and implementation of initiatives across Shared Ops functions working closely with business units and leadership team.
The Business Manager is expected to do the following:
Draw up, implement, guarantee and monitor internal business processes and act as a linking pin across business units to enable effective and efficient operations
Build effective partnership with internal and external business units to help drive the business towards establishing and maintaining a culture of growth, service excellence, and support the company as it strives to deliver its business, product and people strategies
Pilot initiatives in several business units and scale up implementation to the rest of Shared Operations working closely with each business line's Leadership Team; some of these initiatives are as follows:
Client segmentation
Digital transformation
Deep dive on financial drivers especially for allocated costs
Budget reforecast, DP review and monitoring
Internal framework and observe governance for migrations
Efficiency vs Book of Work analysis and monitoring
Functional footprint analysis
Team Performance analysis via scorecard
Main Tasks / Important Responsibilities and Results Strategy and Policy
Contributes towards the development of strategy and implementation across Shared Operations
Ensures management reports and control information are put together
Highlights opportunities and analyses problems detected; follows up on these matters. Suggests and implements improvements for internal business processes
Advises and supports the Leadership Team in implementing projects
Prepares, socializes and monitors project plans
Sets up evaluation strategies and measures of success for every initiative
Organizes and facilitates planning and working sessions with Shared Operations Leadership Team
Operations and Processes
Coordinates with local , Regional and Global teams to define and execute strategies that will help create efficiencies and further develop client experience
Linking pin with other supporting ING business units and initiates actions
Provides management and/or control information relating to operations
Identifies synergies across functions to work through strategic solutions for wider group including but not limited to organizational design, role migrations and financials
Closely monitors the team's dynamic plan relating to financials and process migrations, depending on the need, working closely with Local Finance, Shared Operations et al
Communication, Collaboration & Stakeholder Management
Is point of contact in communications from and to various stakeholders for specific initiatives
Can act on behalf of the manager and/or LT when the occasion arises
Optimizes communication within and between business units
Develops and maintains a network within the organization
Requirements
A Bachelor's degree in Business Administration, Finance, Economics, or the equivalent combinationof education, training, and work experience
Ability to communicate with all levels of management in the organization in a multinational environment
Having change and transformation experience is an advantage
Typically requires a minimum of 5 years experience in a similar role
Experience in Financial Shared Service
ING

Manila City, Metro Manila
Permanent
Full-time