Description and Requirements
Technology Analyst plays a critical and important role in the day to day operational support. This position is responsible for supporting existing infrastructures for Business Intelligence, Billing, or Message Processing. As a key member of the BIBF team, you will provide day-to-day support and incident/problem management.
Understand existing client infrastructure. • Monitor existing jobs and provide appropriate support for issues or failures. • Troubleshoot, escalate, provide issue resolution steps and/or perform break fixes. • Monitor and track defect resolution. • Perform PAM and release assigned activities. • Learn and support other tools and applications as required by client. • Perform testing and initial runs. • Provide checking and sign off of new applications for support. • Coordinate with DBAs, SAs and other support teams to perform tasks and resolve issues. • Communicate downtime impact to all stakeholders. • Manage administration of tools used as required by client.
Job Requirements:
Advanced technical skills within one of the core relevant technical proficiencies (Operating System, Database, Network, Rational Tool Sets, Schedulers etc).
Advanced knowledge and experience with IS systems and the SDLC methodologies.
Advanced knowledge and experience in relevant ETL/BI tools (for BI) and/or billing/MPS tools (for billing/MPS)
Advanced knowledge on DW concepts (for BI).
Advanced knowledge and experience in Unix and SQL (and other required skills).
Explore the possibilities at TELUS International. We love to see you grow and develop both personally and professionally. Find jobs that match your skills to build a career that excites you. Join our Talent Community to receive Newsletters and jobs alerts based on your profile and interests. Come learn how!
Telus
Technology Analyst plays a critical and important role in the day to day operational support. This position is responsible for supporting existing infrastructures for Business Intelligence, Billing, or Message Processing. As a key member of the BIBF team, you will provide day-to-day support and incident/problem management.
Understand existing client infrastructure. • Monitor existing jobs and provide appropriate support for issues or failures. • Troubleshoot, escalate, provide issue resolution steps and/or perform break fixes. • Monitor and track defect resolution. • Perform PAM and release assigned activities. • Learn and support other tools and applications as required by client. • Perform testing and initial runs. • Provide checking and sign off of new applications for support. • Coordinate with DBAs, SAs and other support teams to perform tasks and resolve issues. • Communicate downtime impact to all stakeholders. • Manage administration of tools used as required by client.
Job Requirements:
Advanced technical skills within one of the core relevant technical proficiencies (Operating System, Database, Network, Rational Tool Sets, Schedulers etc).
Advanced knowledge and experience with IS systems and the SDLC methodologies.
Advanced knowledge and experience in relevant ETL/BI tools (for BI) and/or billing/MPS tools (for billing/MPS)
Advanced knowledge on DW concepts (for BI).
Advanced knowledge and experience in Unix and SQL (and other required skills).
Explore the possibilities at TELUS International. We love to see you grow and develop both personally and professionally. Find jobs that match your skills to build a career that excites you. Join our Talent Community to receive Newsletters and jobs alerts based on your profile and interests. Come learn how!
Telus
Other Info
Ortigas Center, Pasig City
Permanent
Full-time
Permanent
Full-time
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Telus
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