business central Project Manager24x7 Direct

This is a remote position.
We implement software solutions for: Microsoft Dynamics 365 - (including Dynamics 365 F&O, Business Central ERP, CRM, Marketing, Field Service, Customer Service), Power Platform, SharePoint.
RESPONSIBILITIES:
1.
Manage Software applications projects.
2.
Put together solutions for the products we sell for customers and internal sales staff (Presales)
3.
Liaise with the Offshore teams and the customer for providing ongoing support.
4.
Develop material and train the sales staff on the products/solutions.
5.
Be the technical escalation point for the engineers and customer escalation point for all the technical and vendor/third party related matters.
6.
Coordinate offshore teams to ensure delivery of services to highest satisfaction of the customer.
7.
Develop and implement policies and procedures for the performance of services.
8.
Take ownership of the tools used by the team to ensure they are set up well.
9.
Work with the team to develop and improve service strategy and tactics to provide better customer experience.
10.
Coordinate and assign tickets and projects to technical personnel according to their capabilities.
11.
Liaise with the managers of other departments to develop tactical plans for the delivery of Software Application services.
12.
Present reports to relevant internal and external stakeholders.
Key Responsibility Areas (KRAs):
1.
Project management and the ability to put together solutions.
2.
Liaise with the customers and the offshore teams for solutions and for ongoing support.
3.
Technical escalations and customer escalations.
4.
Develop material and train the sales staff as needed.
5.
Improve Service delivery meeting the SLAs and customer satisfaction.
6.
Develop or modify necessary policies and procedures.
7.
Work with other departments in the organisation to ensure that the services and solutions help solve customer problems.
Requirements
Requirements
1.
Must have functional knowledge in Dynamics 365 and NAV/Business Central ERP. Working knowledge in SharePoint, CRM, Customer Service, Marketing, and Field Service
2.
Must have worked at least 5 years in this area.
3.
Demonstrable project management skills
4.
Ideally have an accounting background
5.
Should be able to develop and re-write the documentation for the projects
6.
Since the person in this role will be the go-to person for escalations -internal and customer escalations, they should have knowledge and tenacity to manage such situations with calmness and tact.
7.
Experience and qualifications in the relevant areas (Dynamics 365 F&O, Accounting/Finance, NAV/Business Central ERP, CRM etc.).
8.
Demonstrated interest in improving personally and professionally; Self-motivated.
9.
Good communication skills - written and verbal; Good command over English language.
10.
Well-organised and responsible with an aptitude in problem-solving.
11.
Have a strong work ethic.
12.
Strong customer relationship skills.
13.
The ability to routinely multitask from the tactical to the strategic activities in a fast-paced environment.
14.
Ability to collaborate, establish and maintain credible and influential relationships at all levels.
Benefits
Benefits
1.
Monthly Salary: Php 55,000
2.
Salary will be paid on a bi-monthly basis on 1st and 16th of each month
3.
You will be paid extra for overtime and Philippines public holidays
4.
Probation: 6 months and after Probation
10 days annual leave credits
5 days sick leave
13th Month Pay
5.
Laptop provided after 30 days
6.
Permanent work from home role. You will have to use your own internet
7.
Rotating Shifts - Monthly Basis