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What if you could share that story with the world?
What if you had the freedom of a startup and the resources of a global enterprise?
You'd break new ground. Raise the bar for performance. And do career-defining work.
That's exactly the kind of environment we're building together at RingCentral.
The RingCentral Sales team does more than close deals. We build, grow and nurture relationships-from small businesses to global enterprises. We've become the #1 global cloud-based communications provider because we're not just selling-we're changing the nature of communications. That's why RingCentral is the largest and fastest-growing pure-play provider in our space, with a market capitalization of over $18 billion, 30%+ annual growth, and a $1 billion annual revenue run-rate!
RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We're not just changing the nature of communication and teamwork. We're winning, together.
As part of the RingCentral Sales Operations team, you will help plan, coordinate, implement and lead all aspects of the ways we share RingCentral's message with the world. You'll use data, technology, and creativity to target, communicate, measure, and adjust with precision- and share the story of a new, reimagined age of business communication with the audiences who want to hear it most.
The Business Analyst will be responsible for working across multiple departments to support business process redesign initiatives and optimize operations within the Sales organization. This analyst will start primarily on creating structured management reports and dashboards to supervise daily sales operations and assess periodical performance. With enough understanding of the business operations, the analyst will collaborate with leaders across different departments to improve existing reports and dashboards, provide data-driven analytics, build new management tools, identify improvement opportunities and recommend decisions on key operational concerns.
This role requires strong database manipulation and analytical skills, project management skills, and the ability to cooperate with cross-functional teams. Projects are likely to focus on improving operational efficiency and maximizing sales opportunities.
In addition, the role will:
Identify improvement opportunities and develop creative solutions that optimize sales operations
Provide analytics support for management to gain insight and drive business planning based on data and statistical methods
Work closely with sales directors to improve analytical tools
Develop periodical performance monitoring dashboards, reports, and metrics
Drive project achievements from concept through project closure
Actively drive project status reporting, issue identification, and risk management
Assess and document key steps: problem statement, process flows, gap analysis, solution recommendations
Work collaboratively with cross-functional teams - establish relationships, prioritize tasks, achieve milestones
Facilitate meetings and project work across multiple locations including global offices
At least 3 years of experience in business process design, or similar work experience
Data Analytics; can drive end-to-end projects
Proficiency with Microsoft Word, Excel, and PowerPoint
Proficiency with Salesforce, Tableau, or Alteryx considered a plus
Ability to work on large databases and synthesize them into useful reports and dashboards
Excellent oral and written communication skills including listening and presentation skills
Ability to motivate change and influence individuals at all levels of the organization
Ability to capture, interpret and apply critical thinking to data to help inform decisions
Strong analytical, organization, problem-solving, and follow-through skills
Ability to think and influence both at the strategic and execution level
Ability to optimally prioritize multiple tasks, projects, and deadlines simultaneously
Experience documenting processes using project management methodologies
Ability to work in a self-directed manner
Proactive in raising observations from data and providing action items
Willing to do night shifts
Benefits and Amenities:
Comprehensive HMO Package (medical, dental)
Personal Time Off Leaves
Quarterly Performance Incentive
Discounted Gold's Gym Membership
RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center, and AI-driven digital engagement. It's a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.
RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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