Business Analyst iRELX

Job Summary:
The Business Analyst role will be under Human Resources (HR) group but will have a strong dotted line to the Program Planning & Implementation (PPI) division. The primary objective of this role is to maintain alignment and consistency among various reporting tools & systems used in REPH primarily on the management of the transition pipeline and opportunities. This role will work and coordinate with multiple departments to achieve desired results and alignment in different phases of the transition lifecycle. A highly skilled individual who can identify pain points and suggest improvements on the REPH transition management lifecycle focusing on tools and systems used to generate reports and may also be tapped help assist TA outside of core recruiting tasks, including but not limited to reports and analysis.
S/he will analyze operational and process gaps across the supported division. Develop solutions and drive projects focused on improving operational excellence, customer experience, revenue, and overall business performance.
S/he will identify opportunities to streamline and improve processes. Initiate projects concentrated on process by focusing on the analysis and design workflows to rectify operational inefficiencies.
S/he will identify automation opportunities, document business and functional requirements, project manage and closely collaborate with Technology department in system development and system enhancement projects.
S/he will establish metrics aligned to business objectives and lead the tracking of these through regular performance reporting with executive leaders. Leverage analytics solutions to provide data-driven recommendations aimed to drive improvements in the overall business performance.
S/he will conduct risk assessment of the various key areas of the division supported (i.e. operations, finance, technology, human resources, facilities). Conceptualize solutions and drive projects aimed to address all identified organizational gaps.
S/he will define and standardize the framework and theme on executive reporting and presentation across the division supported. Create high-level reports and presentations for top executives and stakeholder visitors.
As applicable, s/he will lead and project manage site or office expansion build-out. Assist in the seat management responsibilities and help streamline the end-to-end seat management process.
As applicable, s/he will build relationship and closely partner with vendors in developing and documenting strategies, processes and performance benchmarks. Ensure established service delivery expectations or standards are consistently achieved.
Accountabilities:
The function is accountable in managing and delivering the following areas:
Organizational Gap Analysis and Solutions Development - analyze operational and process gaps across the supported division. Develop solutions and drive projects focused on improving operational excellence, customer experience, revenue, and overall business performance.
Process Excellence and Continuous Improvement - identify opportunities to streamline and improve processes. Initiate projects concentrated on process by focusing on the analysis and design workflows to rectify operational inefficiencies.
Business Requirements for Software Development and Enhancement - identify automation opportunities, document business and functional requirements, project manage and closely collaborate with Technology department in system development and system enhancement projects.
Metrics, Reporting and Analytics - establish metrics aligned to business objectives and lead the tracking of these through regular performance reporting with executive leaders. Leverage analytics solutions to provide data-driven recommendations aimed to drive improvements in the overall business performance.
Qualifications:
Bachelor's degree is a must
Has been exposed in leading and driving continuous improvement initiatives with record of successfully completing at least 1 CI project.
Has good understanding of the reports submitted to stakeholders with the ability to provide insights as well as analyze and interpret its results.
Strong familiarity with the BPO or Shared Services industry key performance metrics with good understanding of its definitions, calculations and recommended targets and able to recognize what methodologies are appropriate to present its data and interpret results.
Self-driven and results-oriented individual with proven ability to influence and engage the team in delivering best-in-class support to stakeholders.
Strong familiarity with the BPO or Shared Services industry as well as its key operational metrics, targets, best practices, benchmarks, etc.
Advanced knowledge of REPH Operations Standards and other industry-recognized operating models.
Strong analytical, quantitative and deductive reasoning skills.
Ability to work with management teams to translate high-level business plans into action steps and reporting solutions.
Sound organizational and project management skills.
Demonstrated ability to work/communicate with all levels of management.
Demonstrated solid leadership skills in building enterprise value as an indispensable business partner.
Highly proficient in Microsoft Word, Excel and PowerPoint.
Process mapping and work flow development and maintenance experience desirable.
Lean, Six Sigma, COPC knowledge and/or demonstrated process improvement expertise a plus but not required.
Advanced MS Excel skills
Must be in current role for the last 12 months
No disciplinary action for the last 12 months
Not enrolled in any Performance Improvement Plan (PIP) for the last 12 months
Must have received a rating of 3 or above in the last Enabling Performance cycle
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
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RELX

Manila City, Metro Manila
Permanent
Full-time